I've lost my tickets. What should I do?

Contact SISTIC's Customer Service at 6348 5555 and provide the following information:

  • Event title
  • Date and time of event
  • Number of tickets purchased
  • Location where purchase was made
  • Mode of payment
  • SISTIC account no.
  • Name and IC no.

Do note that there is a replacement fee of SGD $5 per lost ticket. Replacement tickets will be issued for performances with reserved seats but not for general admission performances or performances with free seating / standing.

What happens when a performance is cancelled or postponed?

When a show is cancelled, ticket buyers will be duly notified through media or any other applicable communication channels. Information will be provided on where and when you can get your refund. Refunds are not applicable for postponed performances.

Do I have to purchase a ticket for my child?

Yes. We have a minimum age requirement of 6 years and above at our performance venues, unless otherwise stated. Infants or children without tickets will not be admitted.

Can I upgrade or downgrade my current ticket(s) or seat(s)?

You can upgrade your ticket(s) or seat(s) to a higher category as long as there is no change to the performance date and time. You can do this only at the Esplanade Box Office on the day of the show, and only for shows taking place at Esplanade. Unfortunately, downgrading of ticket(s) or seat(s) is not allowed.

What does restricted view mean?

This means that your view of the stage will be partially obstructed. Seats that have a restricted view will be made available only when the need arises because sightlines are not as favourable as seats at other price categories. You will know which seats have restricted views when you book tickets, as these seats will be indicated clearly by the promoters or event organisers.

What do I need to bring when I collect my ticket(s)?

You will need to show the same credit card that you used to make the purchase together with valid NRIC/ Passport/ FIN identification.

Can I get someone else to collect my ticket(s) for me?

Yes you can. The person who is collecting the ticket(s) must produce 1) his or her own NRIC/Passport/FIN identification, 2) a letter of authorisation signed by the credit cardholder whose card was used to purchase the tickets and 3) a photocopy of the credit cardholder's NRIC/Passport/ FIN card. Esplanade's Box Office has the right not to release ticket(s) if the documents stated above are not in order.

What must I check on my ticket(s) after I collect them?

Please check the event title, date, time and price of ticket(s) to ensure that the tickets have not been tampered with, defaced or torn.

What’s a booking fee?

A booking fee is a standard practice by ticketing companies worldwide to help support investment in technology and other operational expenses. This ensures that the system is maintained at a secure, speedy and robust level, providing an efficient ticket-buying experience. Booking fee applies to all ticket bookings, regardless of the channel of purchase or method of collection. Booking fees may vary across ticketing agents.

Photo-taking and video-recording

Can I take photos or record during a performance?

This is not allowed during a performance, unless the promoters or artists have stated otherwise.

Can I bring my camera or video camera into the performance venue?

Audio and video recording equipment is not allowed into the performance venue. Lockers are provided free of charge outside the venue so that you can deposit your equipment before entering the performance venue.

Use of lockers

Must I pay to use a locker?

No, lockers are provided free of charge. The interior of each locker is lined with soft padding to protect your equipment.

How do I use the lockers?

Our staff will issue you an ID locker card with the locker number stated on it. Please leave your name and contact number with our staff so that we can contact you in case you forget to come back for your equipment. You can enter a one-time pass code for the locker that you will be using.

What if I forget the pass code to the locker?

Don't panic, you can approach our ushers for help. Our staff will verify your particulars with your ID locker card and assist you with unlocking the locker.

What happens if I forget to come back for my equipment in the locker?

If you have not collected your equipment within 30 minutes after the performance has ended, our staff will call you and arrange for you to collect your equipment. Items not collected from the locker after this period can be retrieved. Call our Customer Service Hotline at 6828 8377 from 8.30am to 10pm daily and our staff will assist you.