How do I upload my receipt(s)?
Log in to your profile, go to “Upload My Receipts” to upload the receipt image. Use your mobile device to take a photo of your receipt. The amount will be added into your total spend automatically. Please allow at least 5 working days for purchases of $500 or more to be added to your spending record in your account.

What’s the benefit of uploading my receipt(s)?
This makes your membership upgrade more achievable. On top of accumulating your spend on tickets to events at Esplanade, you can now add your purchases at Esplanade Mall to your total spend to get a free upgrade to the next membership tier. You get a free upgrade to Esplanade&Me White if you meet the min. spend of $500 in a year and Esplanade&Me Black if you meet the min. spend of $1,000 in a year.

From 9 Mar to 30 Apr 2023, you get a $5 voucher with a min. spend of $20 in a single receipt on applicable outlets at Esplanade Mall, excluding waterfront kiosks.

Do I need to spend $20 in one receipt?
Yes, a min. of $20 in a single receipt.

Must I upload the receipts on the same day of purchase?
Receipts must be submitted by the following day in order for your spend to be tracked. For example, if you made a purchase on 1 Mar 2023, receipts must be submitted by 2 Mar 2023, 11.59pm.

How many receipts can I upload in a day?
You can upload as many receipts as you like.

What is the minimum spend needed in a single receipt for it to be tracked?
There is no minimum spend. The minimum spend of $20 in a single receipt is only required if you wish to get a $5 Esplanade voucher (promotion period from 9 Mar to 30 Apr 2023 only).

How long does it take for my receipt submitted to be approved?
Your receipt will be approved and reflected in your member account within 5 working days if your purchase amount is below $500. Please note that the image of your receipt must be clear. For purchases of $500 and above, please allow at least 5 working days for the receipts to be processed and approved.

How will I know if I received the $5 Esplanade Mall voucher?
After you have uploaded your receipt with a minimum spend of $20, you will receive an email from us confirming that you can redeem a $5 Esplanade Mall voucher.

Where can the Esplanade Mall voucher be used?
These vouchers can be used when you shop or dine at participating outlets in Esplanade Mall. The validity of these vouchers is 3 months from the date of issue.

I have received the email to redeem my $5 Esplanade Mall voucher. Can I get another $5 Esplanade Mall voucher if I spend another $20?
No, each member can only receive 1 $5 voucher.

Where can I view my transaction history?
Log in to your profile and go into “My Transactions” to view your past spends at Esplanade Mall and on tickets to events held at Esplanade.

• Valid for Esplanade&Me members from 9 Mar to 30 Apr 2023.
• Limited $5 Esplanade vouchers and PIP masks available.
• Members must spend a minimum of $20 in a single receipt at any participating outlet at Esplanade Mall, excluding Waterfront kiosks.
• Members must upload image(s) of their receipt(s) in your profile in order to qualify for the $5 Esplanade voucher and PIP mask.
• Each member is eligible to 1 $5 Esplanade voucher and 1 PIP mask.
• For Esplanade Mall purchases of $500 or more, please allow at least 5 working days for the receipt image to be processed.

Where can the Esplanade voucher be used?
These vouchers can be used when you shop or dine at participating outlets in Esplanade Mall. The validity period of the vouchers is 3 months.

Can I refer more than 1 friend?
Yes, you can give your referral code to as many friends as you like, but you will only receive 1 $5 voucher once 1 friend has signed up for Esplanade&Me. That friend who signed up will also receive a $5 voucher.

Will I get more than one $5 Esplanade voucher if more than 1 friend signs up?
No, you will receive 1 $5 voucher even if more than 1 friend signs up for the membership.

Where do I find my referral code?
In your member profile. Log in, click on “Referral Code” and copy the code to share with your friends.

• Promotion period is from 17 Mar 2022 to 31 Mar 2023.
• Limited number of vouchers available for members and new sign-ups.
• To qualify for a $5 Esplanade voucher, 1 friend must successfully sign up for the Esplanade&Me Discover membership using your referral code. Your friend will receive a $5 Esplanade voucher as well.  
• You and your friend will be notified via email if you have received the voucher by the end of 3 months from the time your friend signed up (e.g. If your friend signed up on 17 Mar, you’ll receive the email by mid Jun.) Details on voucher redemption will be stated in the email. 
• Existing Esplanade&Me terms and conditions apply.
• Management reserves the right to amend any promotional terms and conditions without prior notice.
• The Esplanade Co Ltd staff are not eligible for this promotion.

How do I check in?
Use your mobile device to scan the QR code when you watch free programmes at Esplanade Concourse and Esplanade Outdoor Theatre, and also at the entrance to venues such as Jendela (Visual Arts Space) and PIP’s PLAYbox when you visit these spaces. Remember to enter the email address that you used to sign up for your Esplanade&Me/SISTIC account.

How will I know if I have received the parking coupon?
After you have checked in 10 times, you will receive an email from us confirming that you can redeem a 3h-free parking coupon.

How long is the parking coupon valid for?
Your 3h-free parking coupon is valid on the same day of redemption. If you redeem your parking coupon today, you must use it today.

I have received the email. Can I redeem the parking coupon at a later date?
Yes, you can redeem your parking coupon within 3 months from the date of receiving the email. You must use your parking coupon on the day of redemption.

I have claimed one 3h-free parking coupon. Will I be able to redeem another parking coupon if I check in another 10 times?

Yes, you will, while this promotion is still valid. 

Where can I view my check-in history?
Log in to your profile and go into “My Check-ins”. This feature will only be available from mid-October 2022.

• Each member can check in up to 2 times a day only. 
• You will be notified via email once you have accumulated 10 check-ins. Details about redemption will be provided in that email.
• Redemption is at the Esplanade Box Office and Visitor Centre (Mezzanine level).
• Existing Esplanade&Me terms and conditions apply.
• Management reserves the right to amend any promotional terms and conditions without prior notice.
• The Esplanade Co Ltd staff are not eligible for this promotion.
• Promotion ends 31 Mar 2024