Careers

As Singapore’s national performing arts centre and one of the busiest arts centres in the world, we welcome passionate individuals who are keen to contribute to the arts industry. People are our greatest asset and we embrace continuous learning and self-improvement. Above all, everyone matters at Esplanade.

Take a closer look at what we do at Esplanade

As an adopter of the Tripartite Standards set out by TAFEP, Esplanade believes in creating a fair and progressive workplace for all our staff. We welcome you to join us.

For ushering, freelance technical crew and other part-time positions, please contact Human Resources.

For more details on training attachments, please visit this page.

Available positions

We are looking for a Customer Experience Officer to oversee venue operations and event management to ensure the smooth running of front-of-house services with the objective of providing excellent service standards.

 

Key Responsibilities

 

As a Customer Experience Officer you will be responsible for the following:

  • Proper upkeep and appearance of all public areas.

  • Ensure safety measures and emergency evaluation guidelines are adhered to and that our customers stay safe

  • Conduct tours and training sessions/workshops for casuals

  • Manage patrons’ enquiries via general hotline

  • Manage venue operationsand supervise casual staff during performances and events when working as a venue officer and/or as & when required.

  • Manage sale, collection, replacement or exchange of SISTIC tickets and provide information on Esplanade/all enquiries at the information counter

 

Key Job Requirements

 

  • Diploma or relevant qualifications with equivalent years of experience

  • Required to work irregular / shift hours

  • Excellent customer service skills

  • Proficient in English and a second language

  • Excellent interpersonal and communication skills

  • Aptitude in resolving issues with a customer-focused orientation

  • Ability to multi-task

  • Proficient in Microsoft Office applications

  • Able to work independently with minimum supervision

The role of the Customer Experience Manager is to assist the Customer Experience (CX) Management team in the smooth running of front-of-house services, to be an exemplary role model to other members of staff – to coach and guide them and to provide a friendly, efficient and knowledgeable service to all our customers.

 

Key Responsibilities

 

Customer Service Operations

  • To maintain a professional and pro-active attitude at all times and promote high standards of service.

  • Responsible for ensuring the proper upkeep and appearance of public areas in line with providing a first-class experience.

  • Ensures that safety measures and emergency evaluation guidelines are adhered to and in place during performances/ events.

  • To support relevant departments in customer services coordination for all events taking place in all the performing and hospitality venues particularly, Relationship Management, Programming and Venue Partnership.

  • Management of Customer Feedback including proactive and prompt response to customer enquiries, resolve problems, service recovery on-site as well as operational issues with external business partners.

 

General Management to support Customer Services operations

  • To ensure that the highest standards of service delivery, staff productivity and department efficiency are maintained in the day-to-day operations.

  • To develop and implement jointly with Head, Customer Experience, a Crisis Management Plan

  • To conduct daily briefing to keep team updated on performance-related matters, information and issues affecting the centre, review of incidents and events so as to ensure that all service staff are able to carry out their duties effectively and are empowered to make decisions.

  • To oversee overall day to day operations and ensure smooth and consistent delivery of standards set and expected of the team.

 

Planning and budgeting

  • To assist Head, Customer Experience on planning and tracking of the department budget including all overheads/expenses and casual labour costs, equipment maintenance and capital acquisitions.

  • Assists with coordination, planning and execution of assigned projects within set timeline.

 

Staff Deployment & Management

  • To motivate, coach and monitor performance and ensure staff welfare.

  • Through leading by positive example, ensure that staff (including casuals) are well presented, welcoming, friendly and pro-active in their roles.

  • To establish an effective operational duty structure and ensures that staff deployment meets service deliverables in all areas and for all events at all times.

 

Administrative Support

  • Management of Usher Registration System (URS) & Manpower Requests

  • Customer Relationship Management (CRM)

  • Manpower & Roster Planning

  • Prepares CAPEX and Approval papers.

  • Following up on Incident Reports when necessary

 

Key Requirements

  • Tertiary qualifications or equivalent qualifications with experience

  • At least 3 years customer service or event management experience at supervisory level (minimum 5 years’ customer service experience)

  • Excellent customer services skills.

  • Customer-focused with the ability to lead others.

  • An eye for detail

  • The ability to work under pressure while maintaining a positive and flexible attitude.

  • Ability to multi-task.

  • Good interpersonal and communication skills.

  • Ability to adapt and respond swiftly to challenges.

  • Both a team player and able to work with on own initiative with minimum supervision.

  • Effective decision-making skills.

  • Ability to develop & set service standards

  • Proficient in spoken English and a second language

  • Proficient in the use of Microsoft suite of Office Applications

  • Required to work irregular / shift hours.

 

If you are keen to apply for this position and satisfy the requirements please apply with your resume and send to hr@esplanade.com with an indication of your current and expected salary as well as details of your experiences.

 

We thank you for your interest in the Esplanade. Only shortlisted candidates will be notified.

As a leading arts center in Singapore and beyond, Esplanade – Theatres on the Bay’s programmes play an integral role in the development of arts and culture in Singapore and Asia. The Esplanade’s Programming department provides direction for artistic and audience development through a wide range of free and ticketed programmes which form the core of performing arts programmes in Singapore’s cultural calendar. Programmes are initiated and executed by the department with rigor and sensitivity to the needs of diverse communities.

 

The Programming department supports and works alongside Singaporean and International artists when it commissions, co-produces or presents new and existing performances or works. Esplanade’s programmes develop and deepen the public’s appreciation for art in Singapore, and provide meaningful engagements for audiences of all ages and abilities.

 

We are currently seeking candidates for two Programmer positions, one for Visual Arts and one for Theatre.

 

Key Responsibilities

 

  • Plan, manage and execute arts programmes as part of Esplanade’s calendar of festivals, series and projects including conceptualising and recommending feasible programmes for the arts centre.

  • Work closely with and negotiate with Artists, Artist’s managers / producers / agents in the planning and execution of the programme and be the main point of contact representing Esplanade in negotiations, planning and execution.

  • Work closely with Marketing & Development teams with regards to publicity, and marketing plans involving sponsorship, box office, for all relevant programmes to maximise publicity, sale of tickets as well as revenue from all sources.

  • Liaise with Operational departments such as Technical Production, Logistics and relevant depts, ensuring smooth implementation and execution of programmes.

  • Supervise relevant artist liaison officers / project assistants / interns working on the assigned projects.

  • Be an internal resource on artists and performing arts forms including keeping abreast of trends and current happenings in performing arts in the local and international arts scene.

  • Budgeting for arts activities, performances or exhibitions including forecast on expected returns (if applicable), tracking costs and expenditure ensuring that they are within the budgets.

  • Responsible for any administrative work in programming and project implementation.

  • Support local arts groups or artists in the presentations of their work in the Esplanade including promoting and encouraging activities / programmes that will increase and develop audience appreciation of the arts.

 

Job Requirements

 

  • Degree holder, or training from a recognised institution in arts management, stage management, theatre production or equivalent professional experience preferred.

  • For Programmers for Performing Arts, some form of training in the arts including music, dance, theatre, children and youth programmes will be an advantage.

  • For Programmers for Visual Arts, experience in visual arts (contemporary) curation & exhibition planning and/or programmes is required.

  • Minimum 3 years of relevant experience in performing arts or visual arts programmes is required.

  • Good knowledge of leading international developments and trends in various art forms and genres. Good understanding of the arts scene in Singapore and familiarity with the needs and tastes of local audience and arts groups / artists.

  • Strong organisational and interpersonal skills, able to work comfortably in large teams.

  • Ability to successfully conceptualise and realise projects and programmes.

The Executive, Marketing (Digital) will support the digital strategies and framework, manage and disseminate information timely, and develop digital marketing capabilities to maximise publicity and revenue for the arts centre.

 

Key Responsibilities

 

  • Content Management including updating Esplanade’s websites via content management systems (CMS).

  • Manage the performance and take ownership of the technical construct, including CMS, user experience (UX), responsive design and analytics.

  • Develop, implement and monitor the systems, policies and procedures for the effective management of Esplanade’s websites.

  • Work with various departments and stakeholders to manage and deliver digital projects and initiatives.

  • Maintain digital marketing platform operations and support internal users, including troubleshooting issues and handling enquiries.

  • Design and implement email campaigns via email marketing tools to market programmes, activities, promotions and communications.

  • Facilitate email marketing lists and customer relationship management (CRM) based on requirements from cross-functional teams and ensure customer profiles and history are properly and securely managed.

  • Track and analyse behaviour and effectiveness of email campaigns and produce regular reports with actionable insights and recommendations.

  • Design and develop creative assets for digital marketing such as social media and programmatic banners.

 

Key Requirements

 

  • Diploma/degree in Digital Media, Computer Science, Information Technology, Visual Communication, related field or equivalent experience

  • Minimum 1-2 years' relevant working experience

  • Possess web, graphic and user experience (UX) design background

  • Well-versed in Adobe Creative Cloud applications (minimally Photoshop and Illustrator) or other visual design and wireframing tools

  • Proficiency in HTML and CSS

  • Proficiency in Sitecore and Microsoft Dynamics is a plus

  • Familiar with Google Analytics and Google Tag Manager as a platform user

  • Creative thinker with a strong aesthetic sense, able to create high-impact designs

  • Self-motivated and able to multitask in a fast-paced, rapidly growing environment

  • Ability to manage marketing technology and UX projects that address both user and business needs is a plus.

We are looking for a Senior Technician (Lighting) who is able to provide effective and efficient technical support in the mounting of stage productions and other events for the arts center as well as to oversee the work of the other technicians in Technical Production.

 

You must have well-developed knowledge and skills to one or more specific projects or services relating to audio equipment. You are expected to develop, test and evaluate complex options and issues. Hence, you must be able to plan and can initiate appropriate changes. You also have full accountability of resources and must partake in the training of other staff in your specialised area.

 

Key Responsibilities

 

  • Production and technical services / operations

  • Maintenance of all technical equipment

  • Ensures that all equipment at the Esplanade is safely and securely stored and that the tracking of equipment movement is well documented.

  • Maintains all technical equipment in good working order.

  • Tests and services all equipment on a regular basis, ensuring that they are in good working order at all times.

  • Provides first-line repair when necessary.

  • Monitors and tracks stock of spares and consumables and requests for re-order when necessary.

  • Responsible for regular inventory taking.

  • Updates and maintains maintenance logbook / database

  • Assists supervisors/managers in ensuring that production and technical needs of users are met in their respective areas of expertise.

  • To load / bump-in / out, rig and set up/strike relevant equipment for various productions, events and functions.

  • Operates the equipment for checks and plotting sessions, rehearsals and performances.

  • Ensures that all stage, backstage and production areas as well as equipment are kept neat, tidy and safe and secure.

  • Assists in other areas (not just within own specialised area) when needed.

 

Key Requirements

 

  • Diploma / degree in Digital Media, Computer Science, Information Technology, Visual Communication, related field or equivalent experience

  • Minimum three years of experience in the Performing Arts / Live Entertainment industry or similar / related field or trade.

  • ITE / Diploma or equivalent qualifications in a technical field

  • Staff Supervisory experience is essential as is the ability to work effectively while unsupervised.

  • Fluent in written and spoken English, other languages are considered an advantage.

  • Able to take a proactive, methodical approach to problem-solving.

  • Relevant training in basic electrical work, stage lighting, mechanics, carpentry, metal work, rigging, scaffolding, technical theatre, live audio reinforcement and electronics

  • Training in First Aid and Fire Safety / Fire Fighting is an advantage for all areas.

  • Willingness to conduct training for other Production Personnel.

  • Adept at working safely with hand and power tools including while working at height.

  • Capable of the manual handling of heavy objects.

  • Able to work irregular working hours and "hands on" work is expected.

Arts Marketing plays a pivotal role in marketing and selling Esplanade Presents programmes and activities. You will have to benchmark marketing communications strategies, including advertising & promotions and media relations for Esplanade Presents programmes and activities against the best practices in the field of marketing communications to create public awareness and maximise attendance, ticket sales and revenue for the Company.

 

You must have well-developed knowledge and skills to one or more specific projects or services relating to audio equipment. You are expected to develop, test and evaluate complex options and issues. Hence, you must be able to plan and can initiate appropriate changes. You also have full accountability of resources and must partake in the training of other staff in your specialised area.

 

Key Responsibilities

 

Marketing of Esplanade Presents Programmes

  • Develop, plan and drive marketing strategies for Esplanade Presents programmes, collaborations, and activities to build support, generate publicity, optimise campaign performance, and maximise attendance and revenue through the various marketing channels.

 

Branding, Creative and Content Production

  • Work with designers on development of key visuals and publicity materials including brochures and posters, digital banners, TV and radio advertisements, onsite décor, etc for the assigned portfolio.

  • Work with Content team to brainstorm social ideas and storyboarding for production of publicity videos.

  • Work with Marketing Services team to ensure alignment of overall brand strategy with marketing goals, and adherence of brand guidelines and editorial house style.

 

Pricing and Yield Management

  • Recommend appropriate ticket pricing and income projections for events in the assigned portfolio.

  • Monitor ticket sales and ensure optimization of yield to achieve and exceed key performance indicator targets.

     

Budget Planning and Cost Management

  • Plan and manage the budget for Esplanade Presents programmes to minimise costs and maximise revenues and profits, and adhere to the allocated budgets

  • Develop and maintain a reliable pool of suppliers to provide Esplanade the best products and services that will maximise budgets. These include media agencies, design agencies, writers/translators, video editors, production houses, printers, etc

 

Events related set up and support matters

  • Coordinate with Customer Experience (Ticketing) team and appointed ticketing agent for event configuration of ticket sales or registration launch

  • Support the streaming of digital content on social and video platforms

 

Marketing partnership and engagement

  • Establish a network of media contacts and marketing partners to maximise publicity for Esplanade and its programmes.

  • Cultivate closer ties with government bodies, special interest groups, clubs and associations media owners and buyers as well as any other marketing partners to leverage opportunities to benefit Esplanade in terms of goodwill, marketing channels, media rates, promotional opportunities, etc.

  • Work with Marketing Engagement team to engage with various audience segments (families, schools, youths, seniors etc) through performances and events. This aims to cultivate a strong affinity with Esplanade and encourage individuals from these groups to become regular patrons.

 

Other Marketing projects and initiatives

  • Drive initiatives and campaigns to raise brand awareness and build advocacy for Esplanade 

  • Play active role in contributing to other cross departmental or function projects beyond marketing of programmes

 

Market Research and Competitive Intelligence

  • Keep up to date of market trends, understand the programmes and approach of key competitors

  • Implement market/audience research, analyse and gain insights to better understand customer behaviour.

  • Identify opportunities and make recommendations for improvements to effectively reach out and convert new audiences

 

Key Requirements

 

  • University degree in marketing or related discipline.

  • Minimum 5 years of marketing experience, possessing expertise in key areas such as marketing communications, event marketing, social media, and content marketing, as well as agency/client management.

  • Strong in project management and people management skills. Proven track record in promotion and marketing of events and activities, as well as management and execution of ad campaigns.

  • Basic Photoshop and video editing skills.

  • Google analytics, Power BI, or other data visualisation tools

  • Knowledge in digital marketing, content creation and data analytics is a plus

  • Excellent interpersonal and communications skills and have the ability to work with and collaborate effectively with diverse personalities and manage stakeholders from different backgrounds.

  • General knowledge of the arts is important.

  • Enthusiasm and personal motivation are paramount.

If you are keen to apply for the above positions and satisfy the requirements, please download the application form below and email the completed form together with your resume to hr@esplanade.com with an indication of your current and expected salary as well as details of your experiences.


We thank you for your interest in the position and Esplanade! Only shortlisted applicants will be notified.


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