As Singapore’s national performing arts centre and one of the busiest arts centres in the world, we welcome passionate individuals who are keen to contribute to the arts industry. People are our greatest asset and we embrace continuous learning and self-improvement. Above all, everyone matters at Esplanade.
Take a closer look at what we do at Esplanade
We are looking for a Customer Experience Officer to oversee venue operations and event management to ensure the smooth running of front-of-house services with the objective of providing excellent service standards.
As a Customer Experience Officer you will be responsible for the following:
Proper upkeep and appearance of all public areas.
Ensure safety measures and emergency evaluation guidelines are adhered to and that our customers stay safe
Conduct tours and training sessions/workshops for casuals
Manage patrons’ enquiries via general hotline
Manage venue operationsand supervise casual staff during performances and events when working as a venue officer and/or as & when required.
Manage sale, collection, replacement or exchange of SISTIC tickets and provide information on Esplanade/all enquiries at the information counter
Key Job Requirements
Diploma or relevant qualifications with equivalent years of experience
Required to work irregular / shift hours
Excellent customer service skills
Proficient in English and a second language
Excellent interpersonal and communication skills
Aptitude in resolving issues with a customer-focused orientation
Ability to multi-task
Proficient in Microsoft Office applications
Able to work independently with minimum supervision
Esplanade’s Communications and Content department is responsible for the narratives and messaging of the arts centre to various audiences and stakeholders, including corporate publications and collateral as well as digital content on the arts for content marketing, education and audience development. The department also manages the centre’s archives of audio-visual and print materials, which have cultural and historical value for the arts in Singapore and the Asia-Pacific region.
You are part of the archives team, which drives the centre’s archival roadmap, archival partnerships and regular review of our archival processes. You will also help with the producing of content for Esplanade’s website. It is therefore critical that you are fully aware of all activities of the centre which have a bearing on the quality, accuracy and timeliness of the information to be published.
Archives Management and Administration
Manage the acquisition, appraisal, accessioning and safekeeping of materials into the collection of the Esplanade archives according to established policies.
Sorting and organising digital materials of various formats. Processing transferred archival audio-visual materials, including scanning or digitising materials.
Conduct basic research work to contextualise materials.
Check and key in metadata information for materials as part of archival description work.
Handling physical items such as cleaning and organising posters, video tapes and DVDs.
Manage on-site reference services, outgoing loans and/or reproduction services to internal and external parties and facilitate online access where possible.
Working with external vendors and raising tickets to troubleshoot the archival media asset management system and technical issues where necessary.
Support the review and recommendation of best practices in archival management, and the training of staff to use the archival system.
Support the management of external partnerships that amplify and make the work of Esplanade’s Archives more effective.
Writing and Support for Content Creation and Exhibitions
Writing and publishing content on the arts for Esplanade’s content website, Esplanade Offstage.
Contributing ideas on how Esplanade's archival assets may be repurposed or reproduced for Esplanade-produced content.
To ensure the accuracy of facts, justifiability and fairness of all statements of opinion and timeliness of delivery in all content produced.
Trimming of archival videos for use on Offstage and other platforms.
Administrative work involving copyrights clearance and processing of contracts with external creatives/writers.
Contributing ideas to the curation and conceptualisation of exhibitions.
Managing loans and collection of materials for exhibitions where needed.
Assisting with the setting up and tearing down of exhibitions
Degree Preferably in the Arts, Information Science or other Library or Archives-related fields.
1-2 years of working experience in the arts, libraries or records management.
An interest in the arts, and the ability to work in a fast-paced environment. Meticulous, conscientious and resourceful.
Good understanding and application of SOPs to daily work with supervision from senior members of the team.
To do well in the work, you will need to work closely with team members as well as other related departments, hence being a good team player is key to the position.
Comfortable with some physical duties. Solid creative writing and communication skills in English are an advantage.
We are looking for an IT Application Analyst with the drive to develop, perform testing and commissioning, deploy and rollout applications to meet user and business requirements. As an IT Application Analyst, you must be able to assist team members to meet each project’s objectives and ensure key milestones are delivered within schedule.
You should have a strong foundation in programming and the life cycle of programming. There will be a need to work closely with different teams and across the organisation with the following key responsibilities:
Develop web applications and integration programs in C# .NET
Maintain and enhance existing in-house Intranet & Internet .NET applications and reports
Diploma/Degree in Computer Science/Computing/IT/Software Engineering/etc
Must possess good skillset in C# language and .NET web application development using Visual Studio.NET and MSSQL
Have some knowledge in Agile Scrum and Kanban methodologies
Fresh graduates are welcome to apply
Esplanade – Theatres on the Bay aims to be the pride of Singapore, loved by its people and the world’s best performing arts centre. The Marketing Manager plays a pivotal role in marketing Esplanade Presents programmes and activities, and other corporate initiatives. You will have to benchmark marketing communications strategies across all areas against the best practices in the field of marketing communications and the industry, to create public awareness and continuously attract new audiences, increase conversion and maximise attendance and revenue for the Company. It is also essential for the role to contribute to broader strategic objectives to nurture greater interest and appreciation in the arts, strengthen engagement and Esplanade’s affinity with audiences.
Plan, drive and monitor marketing communications strategies for Esplanade Presents programmes, activities and various initiatives, both offline and online.
Build support, generate publicity and maximise attendance and revenue through activities such as digital and social media marketing, paid media, content marketing, promotions, direct marketing, media relations, customer relationship management, event management, audience segmentation and engagement.
Overall responsible for production of all promotional collateral and publicity materials, including promotional brochures, TV and radio advertisements, banners & posters, e-banners etc.
Plan and manage project budgets as well as ticketing strategies to optimise yield
Perform data analysis to track response, understand audience behaviour, and campaign effectiveness.
Keep up to date of market trends, understand the programmes and approach of key competitors
Implement market/audience research to better understand customer behaviour, trends, analyse findings and share insights
Identify opportunities and make recommendations for improvements to effectively reach out and convert new audiences
Establish a network of reliable media contacts to maximise publicity and contacts within the arts community to develop goodwill
Develop partnerships and cultivate relationship with key stakeholders including government agencies, media, special interest groups, media owners as well as any other marketing partners to leverage opportunities to promote our programmes and expand distribution network of our digital content.
Coordinate setting up of events for ticket sale/registration and manage streaming of digital content.
University degree in marketing or related discipline.
Minimum 3 to 4 years’ experience in marketing, especially digital, social media, paid media, data analytics, event and project management.
Proven track record in sales and marketing of events and activities
Excellent interpersonal and communications skills and a flair for liaising with members of the public, organisers and promoters.
Proficient in written and spoken Mandarin will be advantageous
Experience in arts, entertainment, hospitality or event management industry is an advantage
Basic copywriting/editing skills
Basic video editing, graphic design
Intimate knowledge of Facebook, Google, YouTube and its reporting platforms
General knowledge and interest in the arts is important
Willingness to learn, enthusiasm and personal motivation is paramount.
You will plan and oversee the presentation of programmes that will reflect the needs and aspirations of the diverse communities we serve. The programmes range from festivals, our daily non-ticketed performances, to various series with their focused community, artist and/or genre development goals.
Over the course of your career as a Programmer, you will be expected to develop competencies in managing the administrative, operational, creative and financial aspects of a programme, but also in leading a team, seeking of grants/funds, producing, and the forging of international partnerships.
You will need need to have an in-depth understanding of Esplanade’s Programming Philosophy, which embraces all audience and arts communities, and ensure that the activities of the centre will become an integral part of Singapore’s arts and culture scene. You will have a key role to play to ensure that the planning and execution of each programme will be of the highest quality, befitting of a national arts centre in our community, social and arts development goals.
As a programmer, you will be fully exposed to all aspects of programming work and you are expected to learn on the job the relevant programming skills from your team mates, Senior Programmer and Producers.
Conceptualise, propose and develop programmes in line with Esplanade’s vision, mission and programming philosophy
Plan and manage budgets, timelines and event-related processes; as well as negotiate and manage contracts
Develop and promote activities/programmes that will increase and develop public appreciation, understanding and engagement of the arts
Support arts groups in the development, production and presentation of their work in the Esplanade
Work with Marketing & Development departments on marketing, publicity and other promotional, plans to engage the audiences, sponsors and donors, and to maximize attendance and box office
Work with technical production and other operational departments to ensure that the show takes place successfully
Assess, review and continually improve the quality and impact of Esplanade’s programmes
Develop knowledge on artists, performing art forms and networks,while keeping abreast of trends in the performing arts in Singapore and internationally
We are looking for individuals for the positions of Assistant Programmers and Programmers who have a keen sense of aesthetics, knowledge and appreciation in one or more art forms. In particular, our current vacancies will require an appreciation and knowledge of the following:
Cultural programmes, including the traditional arts of Singapore and the region; and/or
Programmes for young audiences and schools(experience in producing quality theatre for young audiences will be an asset)Familiar with and invested in the needs and development of local audiences, artists/arts groups and communities;
are good team players, highly responsible,and have strong multi-tasking and communication skills; and
have relevant working experience in producing, arts programming or in arts management.
At least 1-2 years’ working experience in or related to the arts or event management.
Good organisational ability.
Excellent interpersonal skills and ability to work as part of a team.
Knowledge of accounting, a high-level of proficiency with Microsoft Excel and knowledge of the arts industry in general are assets.
Able to work irregular working hours and "hands-on" work will be necessary.
Entertaining and attendance at events.
If you are keen to apply for the above positions and satisfy the requirements, please download the application form below and email the completed form together with your resume to firstname.lastname@example.org with an indication of your current and expected salary as well as details of your experiences.
We thank you for your interest in the position and Esplanade! Only shortlisted applicants will be notified.