Careers

As Singapore’s national performing arts centre and one of the busiest arts centres in the world, we welcome passionate individuals who are keen to contribute to the arts industry. People are our greatest asset and we embrace continuous learning and self-improvement. Above all, everyone matters at Esplanade.

Take a closer look at what we do at Esplanade

As an adopter of the Tripartite Standards set out by TAFEP, Esplanade believes in creating a fair and progressive workplace for all our staff. We welcome you to join us.

For ushering, freelance technical crew and other part-time positions, please contact Human Resources.

For more details on training attachments, please visit this page.

Available positions

Esplanade’s vision is to be a performing arts centre for everyone and it seeks to enrich the lives of its community through the arts. Community Engagement is at the heart of Esplanade’s mission – to entertain, engage, educate and inspire.

 

You will support the Community Engagement team in the delivery of several programmes and projects to reach out to communities-in-need, youths, educators and volunteers. The role will involve working with internal and external parties to plan and co-ordinate the successful execution of a range of activities.

 

The position requires the post-holder to have empathy, great interpersonal skills, strong administrative and organisational skills with meticulous attention to detail, the ability to think clearly under pressure, meet deadlines and work well in a team.

 

Key Responsibilities

 

Under the guidance and direction of your supervisor, you will provide support for the administration, planning, logistical arrangements, and implementation of wide range of engagement programmes. These activities include but are not limited to:

 

Programme Management

  • Conceptualisation, co-ordination and management of community workshops and flagship projects that are onsite, off-site and online, as well as virtual and onsite hostings of beneficiaries to ticketed and non-ticketed programmes at Esplanade

  • Cultivate and maintain relationships with relevant organisations, institutions and groups, and community artists for community engagement efforts

  • Contract community artists to plan broad-based programmes and flagship projects

  • Identify, review and maintain information sources and database for the various community-related sectors 

  • Research and build knowledge on the social services, arts and cultural sectors

  • Producing post-event reports

  • Overall lead for SSA Hostings for the department

 

Volunteer Programme

  • Manage the engage@esplanade mailbox

  • Assist with running the volunteer programme, that includes but not limited to acting as a liaison with volunteers and relevant parties, managing volunteer database and records, coordinating orientation and training, as well as supervision of volunteers.

 

Budgeting and Admin

  • Assist in budgeting and forecast, and to monitor actual costs and expenditure

  • Responsible for any administrative work including preparing and maintaining all necessary records and reports for documentation purposes (Balance Scorecard, KPIs, budget sheets, Event Stats, Weekly Activities Report), as well as photography and videography for archival.

  • Preparation of post-event reports including but not limited to the Monthly Activities Report for the community engagement unit.

 

Capability-Building

  • Support the development and delivery of the Sing Out Loud! Workshop for Social Service Professionals and Music for Persons Living with Dementia programmes under the Esplanade Academy

  • To assist in the engagement of target audiences in these capability-building programmes, the organisation of convening events and workshops, communication materials

 

CWA Supervision and Management

  • Assist with the supervision, management and administration of Community Workshop Assistants (CWAs)

 

Job Requirements

 

  • Minimum Diploma / Degree Holder

  • At least 3 years relevant working experience.

  • Able to effectively multi-tasks, meet deadlines, manage and prioritized your own workload.

  • Positive, enthusiastic and mature individual with excellent communication and interpersonal skills

  • Extremely organized, meticulous and self-motivated

  • The ability to deal with information in a confidential manner and respond with sensitivity

  • Effectively bilingual in English and one other language

  • Irregular working hours and "hands-on" work will be necessary.

You will be responsible to manage the entire IT on-premise and Cloud infrastructure including servers, desktops, business applications, network security, Office 365, SharePoint/OneDrive, Azure Cloud Services and day-to-day IT operations.

 

Key Responsibilities

 

Technology Management

  • Manage day-to-day IT operations and to identify areas for improvement.

  • Responsible for capacity planning and maintenance of IT infrastructure including servers, desktops, business applications, network security, Internet services, etc.

  • Develop and maintain IT Disaster Recovery plan, apply best practices and security controls to protect IT investments and safeguard invaluable data.

  • Review, analyze and optimize all server and application performance to ensure that IT services are stable and robust to support growing demands.

  • Resolve any technical problems timely and effectively. Develop counter-measure procedures and alert systems to prevent and reduce possible downtime due to potential technical failure.

 

Project Management

  • Monitor closely project’s implementation plan so that key milestones are delivered within schedule.

  • Research and apply best practices in project management from conceptualization to execution so that objectives are met and solutions are delivered timely with high standards.

  • Conduct post implementation reviews to gather user feedback and to schedule enhancements, modifications, bug fixes, etc.

 

Staff Management

  • To lead and motivate team members.

  • Play the role of a technical adviser in terms of providing technical guidance and advice on development, trouble-shooting, testing and implementation, etc.

 

Job Requirements

  • Diploma/Degree in Computer Science or equivalent

  • Advantage for a candidate who has attended project management courses or any IT certification programme.

  • At least 4-6 years of working experience in IT related fields.

  • At least 2-3 years of working experience as team leader or manager.

  • Must have excellent knowledge and experience in the following technologies :

  • Virtualization technology such as VMware or equivalent

  • Office 365, SharePoint/OneDrive, Azure Cloud Services, etc.

  • Cybersecurity best practices and policies such as ISO27K

  • Microsoft Windows 2012, Active Directory, DNS, Group Policy, etc.

  • Networking such as Cisco switches & routers, TCP/IP, network security, etc.

  • Must have excellent trouble-shooting and technical analysis skills

  • Ability to work independently and manage multiple assignments and responsibilities within deadlines

  • You are also required to work irregular hours to rectify any issues, to upgrade system, to ensure system availability and to be on standby onsite for any events as and when required.

Esplanade’s Marketing (Communications and Content) team is responsible for the narratives and messaging of the arts centre, including digital content on the arts for content marketing, education, and audience development.

 

We are looking for a Content Producer to help to ensure quality, timeliness, and effectiveness of all content, including video content, produced for Esplanade’s Offstage platform, a digital reference point for the arts in Singapore and Asia.

 

Key Responsibilities

 

Content creation and management for the Offstage platform

  • Manage the ideating, planning and creation of content for the various target audiences of the platform – PMEBs (casual arts-goers and arts enthusiasts), families, schools, and researchers.

  • Manage the production of content such as videos, exhibitions, interactive digital content, and podcasts, including contracting external vendors and ensuring quality control for work delivered.

  • Ensure the accuracy of facts, justifiability, and fairness of all statements of opinion and timeliness of delivery in all content produced.

  • Publish content (text, images, video, audio) on the site’s content management system and related hosting platforms.

  • Work with colleagues in the Content team to promote Offstage on Esplanade’s channels, including social media, media screens and collaterals around the centre and the Offstage e-newsletter.

  • Identify, curate, and edit content from Esplanade’s repository of archival recordings of live performances that are suitable for Offstage’s audiences.

  • Work with Programming colleagues to ensure that video recordings of suitable performances are filmed to an appropriate quality for streaming on Offstage, and that the appropriate rights have been cleared for release of the video.

  • Ideate, research, produce and edit short and long-form videos for multiple digital channels such as websites, social media channels and online display advertisements.

  • Incorporate graphic design, sound effects and mixing, colour grading and composition into edits of videos

  • Plan and execute studio and location shoots and handling all camera, sound, and lighting equipment.

  • Maintain existing inventory of equipment and accessories.

  • Edit / digitally touch up photos

 

General departmental duties

  • Good understanding and application of SOPs to daily work with supervision from senior members of the team

  • Administering contracts to external creatives/writers that the team works with

  • Able to plan, manage and monitor budgets with some supervision.

  • Good knowledge of brand guidelines and its applications, brand positioning and monitoring brand sentiments

 

Key Requirements

 

  • A diploma/degree in Media, Video Production, Film, or any related field.

  • At least 3-4 years relevant working experience

  • Solid creative writing and communication skills in English required.

  • you will need to work closely with your team members in Marketing as well as with other departments.

  • A general knowledge of the arts is important.

  • Prior experience in video content production is required.

  • Familiarity working with video editing, motion graphics, sound mixing and colour correction tools.

  • Proficient in specialised software applications and editing tools such as Adobe Creative Suite, Premiere Pro and After Effects, Adobe Lightroom, Photoshop, and Illustrator.

  • Possesses a good understanding of the video production process and workflow, from pre to post.

  • Comfortable in operating digital video recording devices (e.g. video cameras,

  • DSLR, mirrorless camera).

  • Ability to operate basic lighting and sound equipment is a plus.

  • Ability to work with multi-track split audio is a plus.

  • Design and photography skills are advantageous.

  • Reliable and able to work fast and independently. Ability to take ownership of projects and produce high quality work with minimum supervision.

We are looking for a Customer Experience Officer to oversee venue operations and event management to ensure the smooth running of front-of-house services with the objective of providing excellent service standards.

 

Key Responsibilities

 

As a Customer Experience Officer you will be responsible for the following:

  • Proper upkeep and appearance of all public areas.

  • Ensure safety measures and emergency evaluation guidelines are adhered to and that our customers stay safe

  • Conduct tours and training sessions/workshops for casuals

  • Manage patrons’ enquiries via general hotline

  • Manage venue operationsand supervise casual staff during performances and events when working as a venue officer and/or as & when required.

  • Manage sale, collection, replacement or exchange of SISTIC tickets and provide information on Esplanade/all enquiries at the information counter

 

Key Job Requirements

 

  • Diploma or relevant qualifications with equivalent years of experience

  • Required to work irregular / shift hours

  • Excellent customer service skills

  • Proficient in English and a second language

  • Excellent interpersonal and communication skills

  • Aptitude in resolving issues with a customer-focused orientation

  • Ability to multi-task

  • Proficient in Microsoft Office applications

  • Able to work independently with minimum supervision

The role of the Customer Experience Manager is to assist the Customer Experience (CX) Management team in the smooth running of front-of-house services, to be an exemplary role model to other members of staff – to coach and guide them and to provide a friendly, efficient and knowledgeable service to all our customers.

 

Key Responsibilities

 

Customer Service Operations

  • To maintain a professional and pro-active attitude at all times and promote high standards of service.

  • Responsible for ensuring the proper upkeep and appearance of public areas in line with providing a first-class experience.

  • Ensures that safety measures and emergency evaluation guidelines are adhered to and in place during performances/ events.

  • To support relevant departments in customer services coordination for all events taking place in all the performing and hospitality venues particularly, Relationship Management, Programming and Venue Partnership.

  • Management of Customer Feedback including proactive and prompt response to customer enquiries, resolve problems, service recovery on-site as well as operational issues with external business partners.

 

General Management to support Customer Services operations

  • To ensure that the highest standards of service delivery, staff productivity and department efficiency are maintained in the day-to-day operations.

  • To develop and implement jointly with Head, Customer Experience, a Crisis Management Plan

  • To conduct daily briefing to keep team updated on performance-related matters, information and issues affecting the centre, review of incidents and events so as to ensure that all service staff are able to carry out their duties effectively and are empowered to make decisions.

  • To oversee overall day to day operations and ensure smooth and consistent delivery of standards set and expected of the team.

 

Planning and budgeting

  • To assist Head, Customer Experience on planning and tracking of the department budget including all overheads/expenses and casual labour costs, equipment maintenance and capital acquisitions.

  • Assists with coordination, planning and execution of assigned projects within set timeline.

 

Staff Deployment & Management

  • To motivate, coach and monitor performance and ensure staff welfare.

  • Through leading by positive example, ensure that staff (including casuals) are well presented, welcoming, friendly and pro-active in their roles.

  • To establish an effective operational duty structure and ensures that staff deployment meets service deliverables in all areas and for all events at all times.

 

Administrative Support

  • Management of Usher Registration System (URS) & Manpower Requests

  • Customer Relationship Management (CRM)

  • Manpower & Roster Planning

  • Prepares CAPEX and Approval papers.

  • Following up on Incident Reports when necessary

 

Key Requirements

  • Tertiary qualifications or equivalent qualifications with experience

  • At least 3 years customer service or event management experience at supervisory level (minimum 5 years’ customer service experience)

  • Excellent customer services skills.

  • Customer-focused with the ability to lead others.

  • An eye for detail

  • The ability to work under pressure while maintaining a positive and flexible attitude.

  • Ability to multi-task.

  • Good interpersonal and communication skills.

  • Ability to adapt and respond swiftly to challenges.

  • Both a team player and able to work with on own initiative with minimum supervision.

  • Effective decision-making skills.

  • Ability to develop & set service standards

  • Proficient in spoken English and a second language

  • Proficient in the use of Microsoft suite of Office Applications

  • Required to work irregular / shift hours.

 

If you are keen to apply for this position and satisfy the requirements please apply with your resume and send to hr@esplanade.com with an indication of your current and expected salary as well as details of your experiences.

 

We thank you for your interest in the Esplanade. Only shortlisted candidates will be notified.

Provide general administrative and logistical support to Programming & Administration team so that the team can achieve its deliverables efficiently and effectively. Additionally, provide reception duties with the objective of enhancing the frontline corporate image of the company. Visitors and guests must be received professionally and with warm hospitality. You represent the company and must help reinforce the image of the company as a world leader providing exceptional service standards as well as a performing arts centre that is welcoming to everyone.

 

Key Responsibilities

 

Administration

  • Providing general administrative support to the Programming Department

  • Monitor and liaise with respective Programmers to ensure that documents have been filed properly and orderly into department share-point to facilitate easy retrieval for reference. This includes approval papers, project files and archival of programme information.

  • Coordinate/Schedule Programming’s Weekly Meeting Presentations and send out agenda to parties involved weekly.

  • Conduct departmental induction to new PG team members.

  • Compile listings for Annual Report.

  • Ensure that Purchase Orders, invoices are raised for Programmers and send to them timely or their further actions.

  • Co-ordinate between Finance and Programmers to facilitate timely payment to Artists and/or Contract payments.

  • Process timesheets for programming casuals correctly and submit to HR following the stipulated timeline.

  • Programming department to be well-stocked with general stationery for colleagues’ easy access to replace or replenish their stationery items.

  • Compile and maintain internal resources such as subscriptions, books or audio/visuals.

  • Assist Music team with the COMPASS & MRSS quarterly/yearly submissions.

  • Work with fellow designated Programmer to ensure Props/Programming store is well managed and all loan items are documented and returned in good order.

  • Fixed assets inventory working with Finance Dept to conduct annual audit of fixed assets inventory ensuring all fixed assets under programming portfolio are accounted for.

 

Reception

  • Mans the reception counter during the specified working hours.

  • Attends to guests/visitors and delivery staff professionally

  • Organises and maintains the reception waiting area so as to keep the area clean and tidy (as well as presentable and welcoming to visitors and guests).

  • Provides front line assistance and hospitality to all callers and visitors

  • Answers calls according to company standards and professionally, respond to queries knowledgeably and effectively.

  • Observes standard telephone answering standards at all times:

  • Arrangement of local and international courier services

  • Meeting rooms, pantries, equipment and maintenance including staff pantries are well stocked.

  • Check that office equipment are functional and ready for loans by users for e.g., laptops, binding machines, photocopiers machines among other machines (constant available supplies of toners for replenishing and to report any breakdowns and arrangement of repairs immediately with vendors).

  • Replenish stationery in machine room and common area.

  • Monthly inventory check and replenish of First Aid Supplies at level 3 pantries.

  • Working with Admin Manager and Head Admin for record management, retention and loan of significant institutional / historical records on the development of the National Performing Arts Centre handed over by respective departments.

 

Job Requirements

 

  • Minimum “O”/N” levels” ITE

  • Some form of training in Office Administration will be an advantage

  • At least 5 years administrative experience in a relevant organization and some experience in events management.

  • Good organisational and interpersonal skills. Strong administrative skills.

As a leading arts center in Singapore and beyond, Esplanade – Theatres on the Bay’s programmes play an integral role in the development of arts and culture in Singapore and Asia. The Esplanade’s Programming department provides direction for artistic and audience development through a wide range of free and ticketed programmes which form the core of performing arts programmes in Singapore’s cultural calendar. Programmes are initiated and executed by the department with rigor and sensitivity to the needs of diverse communities.

 

The Programming department supports and works alongside Singaporean and International artists when it commissions, co-produces or presents new and existing performances or works. Esplanade’s programmes develop and deepen the public’s appreciation for art in Singapore, and provide meaningful engagements for audiences of all ages and abilities.

 

We are currently seeking candidates for two Programmer positions, one for Visual Arts and one for Theatre.

 

Key Responsibilities

 

  • Plan, manage and execute arts programmes as part of Esplanade’s calendar of festivals, series and projects including conceptualising and recommending feasible programmes for the arts centre.

  • Work closely with and negotiate with Artists, Artist’s managers / producers / agents in the planning and execution of the programme and be the main point of contact representing Esplanade in negotiations, planning and execution.

  • Work closely with Marketing & Development teams with regards to publicity, and marketing plans involving sponsorship, box office, for all relevant programmes to maximise publicity, sale of tickets as well as revenue from all sources.

  • Liaise with Operational departments such as Technical Production, Logistics and relevant depts, ensuring smooth implementation and execution of programmes.

  • Supervise relevant artist liaison officers / project assistants / interns working on the assigned projects.

  • Be an internal resource on artists and performing arts forms including keeping abreast of trends and current happenings in performing arts in the local and international arts scene.

  • Budgeting for arts activities, performances or exhibitions including forecast on expected returns (if applicable), tracking costs and expenditure ensuring that they are within the budgets.

  • Responsible for any administrative work in programming and project implementation.

  • Support local arts groups or artists in the presentations of their work in the Esplanade including promoting and encouraging activities / programmes that will increase and develop audience appreciation of the arts.

 

Job Requirements

 

  • Degree holder, or training from a recognised institution in arts management, stage management, theatre production or equivalent professional experience preferred.

  • For Programmers for Performing Arts, some form of training in the arts including music, dance, theatre, children and youth programmes will be an advantage.

  • For Programmers for Visual Arts, experience in visual arts (contemporary) curation & exhibition planning and/or programmes is required.

  • Minimum 3 years of relevant experience in performing arts or visual arts programmes is required.

  • Good knowledge of leading international developments and trends in various art forms and genres. Good understanding of the arts scene in Singapore and familiarity with the needs and tastes of local audience and arts groups / artists.

  • Strong organisational and interpersonal skills, able to work comfortably in large teams.

  • Ability to successfully conceptualise and realise projects and programmes.

Esplanade – Theatres on the Bay (ETB) aims to be the pride of Singapore, loved by its people and the world’s best. Arts Marketing plays a pivotal role in marketing and selling Esplanade Presents programmes and activities.

 

Key Responsibilities

 

Support Arts Marketing team on marketing of Esplanade’s programmes festivals, series, collaborations, free programmes.

 

You will need to assist in the following aspects of marketing:

  • Web marketing: set up of new events on Esplanade and SISTIC websites including preparation of images, checking on all event pages, testing the ticket booking process and others.

  • Social media marketing: social media content creation through assisting with filming and simple editing (if possible) of behind-the-scenes, rehearsals, vox pod, artists shoutouts.

  • Creative assets production: work with in-house and outsourced designers and printers, and oversee centremedia and onsite decor installation, review copy and other creative processes as necessary.

  • Paid media management: support paid advertising through generating UTMs, preparation of digital ad assets and working closely with media engagement team on ad placements and ensuring accuracy and on-time delivery.

  • Partnership marketing: liaise with partners, regular posting of events to free event listing sites and submit event information to partners/ platforms to publicise the events.

  • Monthly Free Programmes and visual arts exhibition marketing: be a strong support for marketing of monthly free programmes and visual arts exhibitions.

 

Assist with marketing operations and other administrative matters, including:

  • Internal marketing operations: set up of event Master Event Forms and managing change request submissions

  • Direct marketing including occasional letter shopping for marketing as well as maintenance of database to ensure accuracy and distribution of marketing flyers through maintaining contact lists and liaising with vendor

  • Voice of Customer: managing Customer Voice process, including generation and managing survey forms.

  • Management of free event registration where needed.

  • Generating Purchase order and managing invoices

  • Prepare contract for services for external designers, vendors and suppliers

 

Key Requirements

  • A diploma or university degree in marketing or related disciplines.

  • Preferably with minimum 1 year of working experience in marketing communications, events or product marketing.

  • Fresh graduates with internship experiences are welcome.

  • Microsoft Office (Word, Excel, Powerpoint)

  • Basic Photoshop and video editing skills.

  • Interest in content creation is a plus

  • Positive attitude, team player, enthusiasm and personal motivation are paramount.

We are looking for an in-house Senior Graphic Designer/Graphic Designer. As the creative designer for all collaterals and printed materials for the Esplanade, it is your responsibility to ensure that all designs and materials you create reflect the centre’s vision and mission and adhere to the brand guidelines.

 

Key Responsibilities

 

Brand custodian for all above the line and below the line (ATL/BTL).

  • Responsible for the development of ATL/BTL communication in accordance with the advertising and promotion direction set by the Head, Marketing Services to support the various user departments.

  • To ensure that all print collaterals and advertisements adhere to our brand guidelines.

 

Support marketing

  • Ensure that all marketing literature are in accordance to our corporate identity framework to increase our brand equity and ensure consistency.

  • Execute and adapt marketing collaterals for the company, guided by Head, Marketing Services

 

Brand identity

  • To guide our brand identity for all Esplanade programmes and corporate collaterals.

  • To set up guidelines to ensure proper management and adherence to our corporate identity as an asset and to apply these guidelines to all visual communication devices, print collaterals, banners, advertisements, etc.

  • To supervise all on-site banners and posters to ensure that they adhere to our specifications and branding guidelines.

  • To look after the overall aesthetics of centremedia spaces which are shared amongst Arts Marketing, Hirers and Sponsors.

 

Key Job Requirements

 

  • A degree or a Diploma in graphic design

  • Proficient in Adobe Creative Suite and other creative supporting software

  • Minimum 2 years’ experience in an agency

  • Able to work independently and deliver work under stressful conditions to meet the various deadlines. 

  • Understand brand and marketing

We are looking for a Senior Technician (Lighting) who is able to provide effective and efficient technical support in the mounting of stage productions and other events for the arts center as well as to oversee the work of the other technicians in Technical Production.

 

You must have well-developed knowledge and skills to one or more specific projects or services relating to audio equipment. You are expected to develop, test and evaluate complex options and issues. Hence, you must be able to plan and can initiate appropriate changes. You also have full accountability of resources and must partake in the training of other staff in your specialised area.

 

Key Responsibilities

 

  • Production and technical services / operations

  • Maintenance of all technical equipment

  • Ensures that all equipment at the Esplanade is safely and securely stored and that the tracking of equipment movement is well documented.

  • Maintains all technical equipment in good working order.

  • Tests and services all equipment on a regular basis, ensuring that they are in good working order at all times.

  • Provides first-line repair when necessary.

  • Monitors and tracks stock of spares and consumables and requests for re-order when necessary.

  • Responsible for regular inventory taking.

  • Updates and maintains maintenance logbook / database

  • Assists supervisors/managers in ensuring that production and technical needs of users are met in their respective areas of expertise.

  • To load / bump-in / out, rig and set up/strike relevant equipment for various productions, events and functions.

  • Operates the equipment for checks and plotting sessions, rehearsals and performances.

  • Ensures that all stage, backstage and production areas as well as equipment are kept neat, tidy and safe and secure.

  • Assists in other areas (not just within own specialised area) when needed.

 

Key Requirements

 

  • Diploma / degree in Digital Media, Computer Science, Information Technology, Visual Communication, related field or equivalent experience

  • Minimum three years of experience in the Performing Arts / Live Entertainment industry or similar / related field or trade.

  • ITE / Diploma or equivalent qualifications in a technical field

  • Staff Supervisory experience is essential as is the ability to work effectively while unsupervised.

  • Fluent in written and spoken English, other languages are considered an advantage.

  • Able to take a proactive, methodical approach to problem-solving.

  • Relevant training in basic electrical work, stage lighting, mechanics, carpentry, metal work, rigging, scaffolding, technical theatre, live audio reinforcement and electronics

  • Training in First Aid and Fire Safety / Fire Fighting is an advantage for all areas.

  • Willingness to conduct training for other Production Personnel.

  • Adept at working safely with hand and power tools including while working at height.

  • Capable of the manual handling of heavy objects.

  • Able to work irregular working hours and "hands on" work is expected.

If you are keen to apply for the above positions and satisfy the requirements, please download the application form below and email the completed form together with your resume to hr@esplanade.com with an indication of your current and expected salary as well as details of your experiences.


We thank you for your interest in the position and Esplanade! Only shortlisted applicants will be notified.


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