Careers

We are looking for a Customer Experience Officer to oversee venue operations and event management to ensure the smooth running of front-of-house services with the objective of providing excellent service standards.

Key Responsibilities

As a Customer Experience Officer you will be responsible for the following:

• Proper upkeep and appearance of all public areas.

• Ensure safety measures and emergency evaluation guidelines are adhered to and that our customers stay safe

• Conduct tours and training sessions/workshops for casuals

• Manage patrons’ enquiries via general hotline

• Manage venue operationsand supervise casual staff during performances and events when working as a venue officer and/or as & when required.

• Manage sale, collection, replacement or exchange of SISTIC tickets and provide information on Esplanade/all enquiries at the information counter

Key Job Requirements

• Diploma or relevant qualifications with equivalent years of experience

• Required to work irregular / shift hours

• Excellent customer service skills

• Proficient in English and a second language

• Excellent interpersonal and communication skills

• Aptitude in resolving issues with a customer-focused orientation

• Ability to multi-task

• Proficient in Microsoft Office applications

• Able to work independently with minimum supervision

We are looking for an IT Application Analyst with the drive to develop, perform testing and commissioning, deploy and rollout applications to meet user and business requirements. As an IT Application Analyst, you must be able to assist team members to meet each project’s objectives and ensure key milestones are delivered within schedule.

You should have a strong foundation in programming and the life cycle of programming. There will be a need to work closely with different teams and across the organisation with the following key responsibilities:

Key Responsibilities

• Develop web applications and integration programs in C# .NET

• Maintain and enhance existing in-house Intranet & Internet .NET applications and reports

Job Requirements

• Diploma/Degree in Computer Science/Computing/IT/Software Engineering/etc

• Must possess good skillset in C# language and .NET web application development using Visual Studio.NET and MSSQL

• Have some knowledge in Agile Scrum and Kanban methodologies

• Fresh graduates are welcome to apply

Esplanade – Theatres on the Bay aims to be the pride of Singapore, loved by its people and the world’s best. Our vision is to be a performing arts centre for everyone, to be internationally recognised for our creativity and sense of adventure as well as be known for our exceptional standards of service. The Executive, Marketing (Digital) will form digital strategies and framework, manage and disseminate information timely, and develop digital marketing capabilities to maximise publicity and revenue for the arts centre.

Key Responsibilities

Content Management

• Maintain digital marketing platform operations and support internal users, including troubleshooting issues and handling enquiries.
• Update Esplanade’s websites via content management systems (CMS).
• Managing the performance and taking ownership of the technical construct, including CMS, UX tools, analytics and responsive design.
• Develop, implement and monitor the necessary systems, policies and procedures for the effective management of CMS and customer relationship management (CRM) systems.

Project Management

• Work with various departments and stakeholders to manage and deliver digital projects and initiatives.

Email Marketing & Automation

• Design and implement email campaigns via email marketing tools to market programmes, activities, promotions and communications.
• Facilitate email marketing lists and CRM based on requirements from cross-functional teams and ensure customer profiles and history are properly and securely managed. 
• Track and analyse behaviour and effectiveness of email campaigns and produce regular reports with actionable insights and recommendations. 

Design & Production

• Design and develop creative assets for digital marketing such as social and programmatic banners.

Key Requirements

• Diploma/degree in Visual Communication, Digital Media, IT or related field

• Minimum 1-2 years' relevant working experience

• Possess graphic design and communications background

• Well-versed in Adobe Creative Cloud applications (minimally Photoshop and Illustrator) or other visual design and wireframing tools

• Proficiency in HTML, CSS, and/or JavaScript is a plus

• Proficiency in Figma is a plus

• Proficiency in Sitecore, Mailchimp and Microsoft Dynamics is a plus

• Familiar with Google Analytics and Google Tag Manager as a platform user

• Creative thinker with a strong aesthetic sense, able to create high-impact designs

• Self-motivated and able to multitask in a fast-paced, rapidly growing environment

• Ability to manage design/UX projects that address both user and business needs would be advantageous

   

We are looking for a project assistant who will be responsible for assisting the Programming and Marketing teams for Esplanade's Presents programmes and festivals.  This is a 1-year full time contract position.  You will have a varied role including planning and execution of programmes, events, special projects, marketing, administration and logistics.

Key Responsibilities

• Support the administration, planning, development and implementation of a series of Programmes

• Compile and update schedules, event information and publicity material

• Handle archival recording schedules, programme registration, applications, audition processes and drafting meeting notes

• Maintain databases, statistics and reports

• Liaise with performing groups, artists liaison officers and various departments on matters related to the programmes and festivals

• Assist in the development and implementation of communications, marketing and promotions plan for all programmes and festivals

Key Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Advertising/Media, Art/Design/Creative Multimedia, Mass Communications, Music/Performing Arts Studies or equivalent.

• At least 1 Year(s) of working experience in the related field is required for this position.

• Good knowledge and skill in Microsoft Office applications

• Good coordination skill, well organised, meticulous and self-motivated

• Effectively bilingual, experience with event planning and management is preferred

• Excellent interpersonal and communication skills and able to work well in a team

• Interest and knowledge of the arts industry in general is an asset

If you satisfy the above requirements and are able to fully commit to the 12-months contract, please apply and attach your resume with an indication of your current and expected salary.

Only Shortlisted candidates will be notified. Thank you for your interest in this position and in the Esplanade.

We are looking for a Finance Executive who will assist in financial accounting and cash flow management for company with the objective of facilitating sound financial operations and controls. The Finance Executive will also assist in management reporting including financial budgeting and forecast.

Key Responsibilities

General Accounting Treatment

• Ensure accounting treatment and disclosure is in compliant with Financial Reporting Standards (FRS).
• Ensure compliance to tax and/or other legislative rules and regulations.

Financial Policies and Procedures

• Prepare, refine, revise and implement financial policies and standard operating procedures.
• Ensure financial policies and standard operating procedures are adhered to.
• Establish and review internal controls to mitigate company’s exposure to risk and fraud.

Accounts Receivable

• Ensure proper creation and maintenance of vendor codes in financial system.
• Ensure timeliness, review completeness and accuracy of invoices.
• Ensure relevant, proper and adequate documentation to support the invoice.
• Ensure synchronization and completeness of data between event billing system and financial system.
• Preparation of invoices for mailing, or other relevant documents for recovery of debt.
• Monitoring of receipts and follow up on outstanding debts.
• Ensure all receipts collected are recorded, banked in promptly and accurately.
• Ensure all relevant sales or sales return reports are submitted timely and reviewed for accuracy and reconciled for income recognition in financial system.
• Ensure all relevant sales, sales return or third party turnover reports are submitted timely, reviewed for accuracy, reconciled and income reporting or recognition in financial system.

Control Checks

• Monitoring of inventory and accounting for ticketing, gift vouchers, merchandise and other products.
• Reconcile and ensure accurate accounting for revenue and costs relating to internal use.
• Coordinate and perform surprise cash count for all cash floats.

Financial Accounting & Reporting

• Ensure all income are recognised in the correct reporting period.
• Ensure all items in balance sheet are monitored and realised to income and expenditure statement where appropriate.
• Prepare monthly accounting schedules for Balance Sheet.
• Prepare monthly management report.
• Assist in preparing monthly income flash report.
• Prepare ad-hoc reporting as required for management decision.
• Assist and support internal, external and ad-hoc audits.

Budget

• Review and consolidate budget/forecast requirement submitted by user departments.

Administrative Support

• File all documents and correspondence in an organized manner for easy retrieval and reference.
• Daily banking.

Job Requirements & Skills

• At least Diploma in Accounting or Business Studies or its equivalent.

• Minimum three years' relevant working experience preferred.

• Book-keeping and computer literacy in spreadsheet and word. Knowledge of accounting software is advantageous.