Careers

Take a closer look at what we do at Esplanade

As an adopter of the Tripartite Standards set out by TAFEP, Esplanade believes in creating a fair and progressive workplace for all our staff. We welcome you to join us.

For ushering, freelance technical crew and other part-time positions, please contact Human Resources.

hr@esplanade.com

For more details on training attachments, please visit this page.

Available positions

We are looking for a Customer Experience Officer to oversee venue operations and event management to ensure the smooth running of front-of-house services with the objective of providing service standards that will position us as a world leader.

KEY RESPONSIBILITIES

As a Customer Experience Officer you will be responsible for the following:

Proper upkeep and appearance of all public areas.
Ensure safety measures and emergency evaluation guidelines are adhered to and that our customers stay safe
Conduct tours and training sessions/workshops for casuals
Manage patrons’ enquiries via general hotline
Manage and supervise casual staff during performances and events when working as a venue officer and/or as & when required.
Manage sale, collection, replacement or exchange of SISTIC tickets and provide information on Esplanade/all enquiries at the information counter
Assist with sign-ups, membership card issuance and other tasks associated with card membership
Coordinate with SISTIC’s helpdesk for matters relating to tickets sold by SISTIC outlets
Liaise with Groups and manage the processing of tickets for bulk booking
Compile ticket sales report and daily sales update
Assist Customer Experience Manager in managing daily Box Office / Ticketing operations
Manage Usher Registration System (URS) & Manpower Requests including monthly posting of events, calendar reviews and assist with manpower requirements and costs.
Update the Customer Relationship Management (CRM) and draft responses to customers’ feedback

KEY JOB REQUIREMENTS

Diploma or relevant qualifications with equivalent years of experience
3 years of working experience in customer service
Required to work irregular / shift hours
Excellent customer service skills
Proficient in English and a second language
Excellent interpersonal and communication skills
Aptitude in resolving issues with a customer-focused orientation
Ability to multi-task
Proficient in Microsoft Office applications
Able to work independently with minimum supervision

We are looking for a Customer Experience Officer to oversee venue operations and event management to ensure the smooth running of front-of-house services with the objective of providing service standards that will position us as a world leader.

KEY RESPONSIBILITIES

As a Customer Experience Officer you will be responsible for the following:

Proper upkeep and appearance of all public areas.
Ensure safety measures and emergency evaluation guidelines are adhered to and that our customers stay safe
Conduct tours and training sessions/workshops for casuals
Manage patrons’ enquiries via general hotline
Manage and supervise casual staff during performances and events when working as a venue officer and/or as & when required.
Manage sale, collection, replacement or exchange of SISTIC tickets and provide information on Esplanade/all enquiries at the information counter
Assist with sign-ups, membership card issuance and other tasks associated with card membership
Coordinate with SISTIC’s helpdesk for matters relating to tickets sold by SISTIC outlets
Liaise with Groups and manage the processing of tickets for bulk booking
Compile ticket sales report and daily sales update
Assist Customer Experience Manager in managing daily Box Office / Ticketing operations
Manage Usher Registration System (URS) & Manpower Requests including monthly posting of events, calendar reviews and assist with manpower requirements and costs.
Update the Customer Relationship Management (CRM) and draft responses to customers’ feedback

KEY JOB REQUIREMENTS

Diploma or relevant qualifications with equivalent years of experience
3 years of working experience in customer service
Required to work irregular / shift hours
Excellent customer service skills
Proficient in English and a second language
Excellent interpersonal and communication skills
Aptitude in resolving issues with a customer-focused orientation
Ability to multi-task
Proficient in Microsoft Office applications
Able to work independently with minimum supervision

The role of the AV/IT Systems Specialist is to provide effective and efficient technical support in the maintenance of the automated and/or computerized systems in the Production Services Department. These systems support the various productions that take place within the Esplanade. As such, this position may not necessarily be show related but are frontline troubleshooting and diagnostic service to the systems, in their area of specialization, that support the ongoing productions in any of the Esplanade venues.

The jobholder is required to apply high levels of disciplinary expertise or specialized knowledge. You must have the broad insight and the technical expertise to deal with situations requiring well-developed, deductive, evaluative and investigative skills. You are expected to supervise other technicians in your area and may be required to conduct formal teaching/training within your area of expertise. The AV/IT Systems Specialist is responsible for the daily maintenance and the security of these systems.

KEY RESPONSIBILITIES

Production and technical services/operations

Assists supervisors/managers and stakeholders in ensuring that production and technical needs of users are met in their respective areas of expertise.
Working together with Technicians in ensuring that a high level of safety, quality service and craftsmanship is maintained.
Check and maintain the equipment and/or systems so that they operate smoothly for plotting sessions, rehearsals, and performances.
Assists in other areas (not just within own specialized area) when needed.
To provide operational support as and when necessary.

Maintenance of all technical equipment

Tests and services all equipment on a regular basis, ensuring that they are in good working order at all times.
Provides first-line repair, troubleshooting and diagnostic services when necessary.
Document, updates and maintains maintenance and procedures logbook/ database.
Assist in executing preventive maintenance checks and proactively identify and resolve potential issues.
Keeps current with all advances and updates to equipment and systems and properly installs and tests all upgrades according to best industry standards.
Be “on call” for emergencies whenever systems problems occur.
Keep current with all appropriate licenses, training, and certification as deemed necessary to the position.

Tech Production IT Implementation

To manage production IT network services and ensuring the security and performance are monitored and protected.
To ensure that production IT services and assets are properly documented and maintained and responsible for all relevant system documentation.
To assist CAPEX implementation for new and replacement of hardware and software.

Technical Production IT services and support

To ensure that operating system and software upgrading/patching are of current version and security is up to date and system performance is monitored.
Responsible to upkeep the system account and accessibility.
Be “on call” for emergencies whenever systems problems occur and take remedial action to ensure that the IT services operate efficiently.
To co-ordinate with vendors for any maintenance and onsite service support.

Housekeeping of all technical equipment and production areas

Cleans all technical equipment when and where necessary after use
Maintains a cleaning schedule for systems as appropriate

JOB REQUIREMENTS

Degree, diploma or equivalent qualifications in a technical field
Equivalent experience without qualification will be considered.
Relevant AV or IT certification from renowned audio institution or manufacturer
Dante certification level 1,2,3, Dante Doman Manager Administrator certification, Cisco CCNA
Training in basic electrical work, stage lighting, mechanics, rigging, technical theatre, automation, audio reinforcement, and electronics
Minimum 1 - 2 years of experience or equivalent as a system engineer or specialist in this field managing and operating audio-visual systems in the Performing Arts / Live Entertainment industry or similar/ related field or trade.
Able to work independently
Strong knowledge of AV industry systems, including displays, projectors, sound systems and video conferencing tools, like Extron/Creston/Biamp/QSC etc. Programming will be an added advantage.
Ability to interpret and communicate ideas and information effectively.
Dedication to delivering an excellent customer service.
Punctual with a professional attitude at all times.
Ability to take proactive, methodical approach to problem solving.
Ability to work under pressure and accept challenges.
Strong problem solving and analytical skills and quick decision making
Willingness to work within a team and accept direction is essential.
Openness to ongoing training and professional development both with-in and beyond one’s area of expertise.
Willingness to conduct training for other Production Personnel.
Adept at working safely with hand and power tools including while working at height.
Capable of the manual handling of heavy objects.
Good working knowledge on operating systems like Windows, Macintosh OS, Microsoft Office 365, IT and Networking etc.
Irregular working hours and "hands on" work is expected.

The role of the AV/IT Systems Specialist is to provide effective and efficient technical support in the maintenance of the automated and/or computerized systems in the Production Services Department. These systems support the various productions that take place within the Esplanade. As such, this position may not necessarily be show related but are frontline troubleshooting and diagnostic service to the systems, in their area of specialization, that support the ongoing productions in any of the Esplanade venues.

The jobholder is required to apply high levels of disciplinary expertise or specialized knowledge. You must have the broad insight and the technical expertise to deal with situations requiring well-developed, deductive, evaluative and investigative skills. You are expected to supervise other technicians in your area and may be required to conduct formal teaching/training within your area of expertise. The AV/IT Systems Specialist is responsible for the daily maintenance and the security of these systems.

KEY RESPONSIBILITIES

Production and technical services/operations

Assists supervisors/managers and stakeholders in ensuring that production and technical needs of users are met in their respective areas of expertise.
Working together with Technicians in ensuring that a high level of safety, quality service and craftsmanship is maintained.
Check and maintain the equipment and/or systems so that they operate smoothly for plotting sessions, rehearsals, and performances.
Assists in other areas (not just within own specialized area) when needed.
To provide operational support as and when necessary.

Maintenance of all technical equipment

Tests and services all equipment on a regular basis, ensuring that they are in good working order at all times.
Provides first-line repair, troubleshooting and diagnostic services when necessary.
Document, updates and maintains maintenance and procedures logbook/ database.
Assist in executing preventive maintenance checks and proactively identify and resolve potential issues.
Keeps current with all advances and updates to equipment and systems and properly installs and tests all upgrades according to best industry standards.
Be “on call” for emergencies whenever systems problems occur.
Keep current with all appropriate licenses, training, and certification as deemed necessary to the position.

Tech Production IT Implementation

To manage production IT network services and ensuring the security and performance are monitored and protected.
To ensure that production IT services and assets are properly documented and maintained and responsible for all relevant system documentation.
To assist CAPEX implementation for new and replacement of hardware and software.

Technical Production IT services and support

To ensure that operating system and software upgrading/patching are of current version and security is up to date and system performance is monitored.
Responsible to upkeep the system account and accessibility.
Be “on call” for emergencies whenever systems problems occur and take remedial action to ensure that the IT services operate efficiently.
To co-ordinate with vendors for any maintenance and onsite service support.

Housekeeping of all technical equipment and production areas

Cleans all technical equipment when and where necessary after use
Maintains a cleaning schedule for systems as appropriate

JOB REQUIREMENTS

Degree, diploma or equivalent qualifications in a technical field
Equivalent experience without qualification will be considered.
Relevant AV or IT certification from renowned audio institution or manufacturer
Dante certification level 1,2,3, Dante Doman Manager Administrator certification, Cisco CCNA
Training in basic electrical work, stage lighting, mechanics, rigging, technical theatre, automation, audio reinforcement, and electronics
Minimum 1 - 2 years of experience or equivalent as a system engineer or specialist in this field managing and operating audio-visual systems in the Performing Arts / Live Entertainment industry or similar/ related field or trade.
Able to work independently
Strong knowledge of AV industry systems, including displays, projectors, sound systems and video conferencing tools, like Extron/Creston/Biamp/QSC etc. Programming will be an added advantage.
Ability to interpret and communicate ideas and information effectively.
Dedication to delivering an excellent customer service.
Punctual with a professional attitude at all times.
Ability to take proactive, methodical approach to problem solving.
Ability to work under pressure and accept challenges.
Strong problem solving and analytical skills and quick decision making
Willingness to work within a team and accept direction is essential.
Openness to ongoing training and professional development both with-in and beyond one’s area of expertise.
Willingness to conduct training for other Production Personnel.
Adept at working safely with hand and power tools including while working at height.
Capable of the manual handling of heavy objects.
Good working knowledge on operating systems like Windows, Macintosh OS, Microsoft Office 365, IT and Networking etc.
Irregular working hours and "hands on" work is expected.

We are looking for a Senior Technician (Lighting) who is able to provide effective and efficient technical support in the mounting of stage productions and other events for the arts center as well as to oversee the work of the other technicians in Technical Production.

You must have well-developed knowledge and skills to one or more specific projects or services relating to audio equipment. You are expected to develop, test and evaluate complex options and issues. Hence, you must be able to plan and can initiate appropriate changes. You also have full accountability of resources and must partake in the training of other staff in your specialised area.

Key Responsibilities

Production and technical services / operations.
Maintenance of all technical equipment.
Ensures that all equipment at the Esplanade is safely and securely stored and that the tracking of equipment movement is well documented.
Maintains all technical equipment in good working order.
Tests and services all equipment on a regular basis, ensuring that they are in good working order at all times.
Provides first-line repair when necessary.
Monitors and tracks stock of spares and consumables and requests for re-order when necessary.
Responsible for regular inventory taking.
Updates and maintains maintenance logbook / database.
Assists supervisors/managers in ensuring that production and technical needs of users are met in their respective areas of expertise.
To load / bump-in / out, rig and set up/strike relevant equipment for various productions, events and functions.
Operates the equipment for checks and plotting sessions, rehearsals and performances.
Ensures that all stage, backstage and production areas as well as equipment are kept neat, tidy and safe and secure.
Assists in other areas (not just within own specialised area) when needed.

Key Job Requirements

Diploma / degree in Digital Media, Computer Science, Information Technology, Visual Communication, related field or equivalent experience.
Minimum three years of experience in the Performing Arts / Live Entertainment industry or similar / related field or trade.
ITE / Diploma or equivalent qualifications in a technical field.
Staff Supervisory experience is essential as is the ability to work effectively while unsupervised.
Fluent in written and spoken English, other languages are considered an advantage.
Able to take a proactive, methodical approach to problem-solving.
Relevant training in basic electrical work, stage lighting, mechanics, carpentry, metal work, rigging, scaffolding, technical theatre, live audio reinforcement and electronics.
Training in First Aid and Fire Safety / Fire Fighting is an advantage for all areas.
Willingness to conduct training for other Production Personnel.
Adept at working safely with hand and power tools including while working at height.
Capable of the manual handling of heavy objects.
Able to work irregular working hours and "hands on" work is expected.

We are looking for a Senior Technician (Lighting) who is able to provide effective and efficient technical support in the mounting of stage productions and other events for the arts center as well as to oversee the work of the other technicians in Technical Production.

You must have well-developed knowledge and skills to one or more specific projects or services relating to audio equipment. You are expected to develop, test and evaluate complex options and issues. Hence, you must be able to plan and can initiate appropriate changes. You also have full accountability of resources and must partake in the training of other staff in your specialised area.

Key Responsibilities

Production and technical services / operations.
Maintenance of all technical equipment.
Ensures that all equipment at the Esplanade is safely and securely stored and that the tracking of equipment movement is well documented.
Maintains all technical equipment in good working order.
Tests and services all equipment on a regular basis, ensuring that they are in good working order at all times.
Provides first-line repair when necessary.
Monitors and tracks stock of spares and consumables and requests for re-order when necessary.
Responsible for regular inventory taking.
Updates and maintains maintenance logbook / database.
Assists supervisors/managers in ensuring that production and technical needs of users are met in their respective areas of expertise.
To load / bump-in / out, rig and set up/strike relevant equipment for various productions, events and functions.
Operates the equipment for checks and plotting sessions, rehearsals and performances.
Ensures that all stage, backstage and production areas as well as equipment are kept neat, tidy and safe and secure.
Assists in other areas (not just within own specialised area) when needed.

Key Job Requirements

Diploma / degree in Digital Media, Computer Science, Information Technology, Visual Communication, related field or equivalent experience.
Minimum three years of experience in the Performing Arts / Live Entertainment industry or similar / related field or trade.
ITE / Diploma or equivalent qualifications in a technical field.
Staff Supervisory experience is essential as is the ability to work effectively while unsupervised.
Fluent in written and spoken English, other languages are considered an advantage.
Able to take a proactive, methodical approach to problem-solving.
Relevant training in basic electrical work, stage lighting, mechanics, carpentry, metal work, rigging, scaffolding, technical theatre, live audio reinforcement and electronics.
Training in First Aid and Fire Safety / Fire Fighting is an advantage for all areas.
Willingness to conduct training for other Production Personnel.
Adept at working safely with hand and power tools including while working at height.
Capable of the manual handling of heavy objects.
Able to work irregular working hours and "hands on" work is expected.

If you are keen to apply for the above positions and satisfy the requirements, please download the application form below and email the completed form together with your resume to hr@esplanade.com with an indication of your current and expected salary as well as details of your experiences.

We thank you for your interest in the position and Esplanade! Only shortlisted applicants will be notified.