Careers

We are looking for a Customer Experience Officer to oversee venue operations and event management to ensure the smooth running of front-of-house services with the objective of providing excellent service standards.

Key Responsibilities

As a Customer Experience Officer you will be responsible for the following:

Proper upkeep and appearance of all public areas.
Ensure safety measures and emergency evaluation guidelines are adhered to and that our customers stay safe
Conduct tours and training sessions/workshops for casuals
Manage patrons’ enquiries via general hotline
Manage venue operationsand supervise casual staff during performances and events when working as a venue officer and/or as & when required.
Manage sale, collection, replacement or exchange of SISTIC tickets and provide information on Esplanade/all enquiries at the information counter

Key Job Requirements

Diploma or relevant qualifications with equivalent years of experience
Required to work irregular / shift hours
Excellent customer service skills
Proficient in English and a second language
Excellent interpersonal and communication skills
Aptitude in resolving issues with a customer-focused orientation
Ability to multi-task
Proficient in Microsoft Office applications
Able to work independently with minimum supervision

Esplanade – Theatres on the Bay aims to be the pride of Singapore, loved by its people and the world’s best. The Assistant Manager in Arts Marketing plays a pivotal role in marketing Esplanade Presents programmes and activities, and other corporate initiatives. You will have to benchmark marketing communications strategies, including advertising & promotions and media relations for Esplanade Presents programmes and activities against the best practices in the field of marketing communications to create public awareness and maximise attendance, ticket sales and revenue for the Company.

Key Responsibilities

Marketing of Esplanade Programmes including developing, planning, driving marketing strategies for the programmes, collaborations and activities.
Build support, generate publicity, optimise campaign performance and maximise attendance and revenue through activities including paid media, digital marketing, social media marketing and management, influencer engagement, data analysis, media relations, customer data management, project and event management, direct marketing and etc.
Support other initiatives and campaigns to raise brand awareness and build advocacy for Esplanade.
Play active role in contributing to other cross departmental or function projects beyond marketing of programmes.
Coordinate production of promotional collateral and publicity materials, and all advertisements including promotional brochures, TV and radio advertisements, banners & posters, and digital banners for the assigned portfolio.
Work with content team to develop ideas and produce content of various formats.
Ensure brand guidelines and editorial house style are correctly applied.

Pricing and Yield Management including recommending appropriate ticket pricing and income projections for events in the assigned portfolio, tracking ticket sales and optimization of yield to achieve and exceed key performance indicator targets.

Budget Planning and Cost Management for Esplanade Presents programmes to minimize costs and maxmise revenues and profits and adhere to the allocated budgets.
Develop and maintain a reliable pool of suppliers that to provide Esplanade the best products and services that will maximise budgets. These include media agencies, design agencies, writers/translators, video editors, production houses, printers, etc.

Market Research and Competitive Intelligence to keep up to date of market trends, understand the programmes and approach of key competitors.
Implement market/audience research, analyse and gain insights to better understand customer behaviour.
Identify opportunities and make recommendations for improvements to effectively reach out and convert new audiences.

Marketing partnership and engagement including establishing a network of dependable media contacts to maximise publicity for Esplanade and contacts within the arts community to develop goodwill.
Cultivate closer ties with government bodies, special interest groups, clubs and associations media owners and buyers as well as any other marketing partners to leverage opportunities to benefit Esplanade in terms of goodwill, marketing channels, media rates, promotional opportunities, etc.
Work with the E&Me team to support the development of opportunities such as ticket-related promotions, programme-related events etc to grow a larger E&Me base and cultivate strong affinity with Esplanade.
Work with engagement team to develop new initiatives to connect and engage with various audience segments (families, schools, youths, seniors) through performances and events.
Coordinate with Customer Experience (Ticketing) team and appointed ticketing agent for the event configuration of ticket sales or registration launch.
Support the streaming of digital content on social and video platforms.

Key Requirements

University degree in marketing or related discipline.
Minimum 3 years’ experience in marketing, especially digital, social media and content marketing, event and project management.
Proven track record in promotion and marketing of events and activities as well as management and execution of ad campaigns.
Excellent interpersonal and communications skills and a flair for liaising with members of the public, organisers and promoters.
Microsoft Office (Word, Excel, Powerpoint)
Basic Photoshop and video editing skills.
Google analytics, Power BI or other data visualisation tools
Knowledge in digital marketing, social media management and data analytics
General knowledge and interest in the arts is important.
Enthusiasm and personal motivation are paramount.

If you are keen to apply for this position and satisfy the requirements, please send your resume to hr@esplanade.com with an indication of your current and expected salary as well as details of your experiences.

We thank you for your interest in the Esplanade. Only shortlisted candidates will be notified.

Esplanade – Theatres on the Bay aims to be the pride of Singapore, loved by its people and the world’s best. The Assistant Manager in Arts Marketing plays a pivotal role in marketing Esplanade Presents programmes and activities, and other corporate initiatives. You will have to benchmark marketing communications strategies, including advertising & promotions and media relations for Esplanade Presents programmes and activities against the best practices in the field of marketing communications to create public awareness and maximise attendance, ticket sales and revenue for the Company.

Key Responsibilities

Marketing of Esplanade Programmes including developing, planning, driving marketing strategies for the programmes, collaborations and activities.
Build support, generate publicity, optimise campaign performance and maximise attendance and revenue through activities including paid media, digital marketing, social media marketing and management, influencer engagement, data analysis, media relations, customer data management, project and event management, direct marketing and etc.
Support other initiatives and campaigns to raise brand awareness and build advocacy for Esplanade.
Play active role in contributing to other cross departmental or function projects beyond marketing of programmes.
Coordinate production of promotional collateral and publicity materials, and all advertisements including promotional brochures, TV and radio advertisements, banners & posters, and digital banners for the assigned portfolio.
Work with content team to develop ideas and produce content of various formats.
Ensure brand guidelines and editorial house style are correctly applied.

Pricing and Yield Management including recommending appropriate ticket pricing and income projections for events in the assigned portfolio, tracking ticket sales and optimization of yield to achieve and exceed key performance indicator targets.

Budget Planning and Cost Management for Esplanade Presents programmes to minimize costs and maxmise revenues and profits and adhere to the allocated budgets.
Develop and maintain a reliable pool of suppliers that to provide Esplanade the best products and services that will maximise budgets. These include media agencies, design agencies, writers/translators, video editors, production houses, printers, etc.

Market Research and Competitive Intelligence to keep up to date of market trends, understand the programmes and approach of key competitors.
Implement market/audience research, analyse and gain insights to better understand customer behaviour.
Identify opportunities and make recommendations for improvements to effectively reach out and convert new audiences.

Marketing partnership and engagement including establishing a network of dependable media contacts to maximise publicity for Esplanade and contacts within the arts community to develop goodwill.
Cultivate closer ties with government bodies, special interest groups, clubs and associations media owners and buyers as well as any other marketing partners to leverage opportunities to benefit Esplanade in terms of goodwill, marketing channels, media rates, promotional opportunities, etc.
Work with the E&Me team to support the development of opportunities such as ticket-related promotions, programme-related events etc to grow a larger E&Me base and cultivate strong affinity with Esplanade.
Work with engagement team to develop new initiatives to connect and engage with various audience segments (families, schools, youths, seniors) through performances and events.
Coordinate with Customer Experience (Ticketing) team and appointed ticketing agent for the event configuration of ticket sales or registration launch.
Support the streaming of digital content on social and video platforms.

Key Requirements

University degree in marketing or related discipline.
Minimum 3 years’ experience in marketing, especially digital, social media and content marketing, event and project management.
Proven track record in promotion and marketing of events and activities as well as management and execution of ad campaigns.
Excellent interpersonal and communications skills and a flair for liaising with members of the public, organisers and promoters.
Microsoft Office (Word, Excel, Powerpoint)
Basic Photoshop and video editing skills.
Google analytics, Power BI or other data visualisation tools
Knowledge in digital marketing, social media management and data analytics
General knowledge and interest in the arts is important.
Enthusiasm and personal motivation are paramount.

If you are keen to apply for this position and satisfy the requirements, please send your resume to hr@esplanade.com with an indication of your current and expected salary as well as details of your experiences.

We thank you for your interest in the Esplanade. Only shortlisted candidates will be notified.

The role of the Customer Experience Manager is to assist the Customer Experience (CX) Management team in the smooth running of front-of-house services, to be an exemplary role model to other members of staff – to coach and guide them and to provide a friendly, efficient and knowledgeable service to all our customers.

Key Responsibilities

Customer Service Operations

To maintain a professional and pro-active attitude at all times and promote high standards of service.
Responsible for ensuring the proper upkeep and appearance of public areas in line with providing a first-class experience.
Ensures that safety measures and emergency evaluation guidelines are adhered to and in place during performances/ events.
To support relevant departments in customer services coordination for all events taking place in all the performing and hospitality venues particularly, Relationship Management, Programming and Venue Partnership.
Management of Customer Feedback including proactive and prompt response to customer enquiries, resolve problems, service recovery on-site as well as operational issues with external business partners.

General Management to support Customer Services operations

To ensure that the highest standards of service delivery, staff productivity and department efficiency are maintained in the day-to-day operations.
To develop and implement jointly with Head, Customer Experience, a Crisis Management Plan
To conduct daily briefing to keep team updated on performance-related matters, information and issues affecting the centre, review of incidents and events so as to ensure that all service staff are able to carry out their duties effectively and are empowered to make decisions.
To oversee overall day to day operations and ensure smooth and consistent delivery of standards set and expected of the team.

Planning and budgeting

To assist Head, Customer Experience on planning and tracking of the department budget including all overheads/expenses and casual labour costs, equipment maintenance and capital acquisitions.
Assists with coordination, planning and execution of assigned projects within set timeline.

Staff Deployment & Management

To motivate, coach and monitor performance and ensure staff welfare.
Through leading by positive example, ensure that staff (including casuals) are well presented, welcoming, friendly and pro-active in their roles.
To establish an effective operational duty structure and ensures that staff deployment meets service deliverables in all areas and for all events at all times.

Administrative Support

Management of Usher Registration System (URS) & Manpower Requests
Customer Relationship Management (CRM)
Manpower & Roster Planning
Prepares CAPEX and Approval papers.
Following up on Incident Reports when necessary

Key Requirements

Tertiary qualifications or equivalent qualifications with experience
At least 3 years customer service or event management experience at supervisory level (minimum 5 years’ customer service experience)
Excellent customer services skills.
Customer-focused with the ability to lead others.
An eye for detail
The ability to work under pressure while maintaining a positive and flexible attitude.
Ability to multi-task.
Good interpersonal and communication skills.
Ability to adapt and respond swiftly to challenges.
Both a team player and able to work with on own initiative with minimum supervision.
Effective decision-making skills.
Ability to develop & set service standards
Proficient in spoken English and a second language
Proficient in the use of Microsoft suite of Office Applications
Required to work irregular / shift hours.

If you are keen to apply for this position and satisfy the requirements please apply with your resume and send to hr@esplanade.com with an indication of your current and expected salary as well as details of your experiences.

We thank you for your interest in the Esplanade. Only shortlisted candidates will be notified.

The role of the Customer Experience Manager is to assist the Customer Experience (CX) Management team in the smooth running of front-of-house services, to be an exemplary role model to other members of staff – to coach and guide them and to provide a friendly, efficient and knowledgeable service to all our customers.

Key Responsibilities

Customer Service Operations

To maintain a professional and pro-active attitude at all times and promote high standards of service.
Responsible for ensuring the proper upkeep and appearance of public areas in line with providing a first-class experience.
Ensures that safety measures and emergency evaluation guidelines are adhered to and in place during performances/ events.
To support relevant departments in customer services coordination for all events taking place in all the performing and hospitality venues particularly, Relationship Management, Programming and Venue Partnership.
Management of Customer Feedback including proactive and prompt response to customer enquiries, resolve problems, service recovery on-site as well as operational issues with external business partners.

General Management to support Customer Services operations

To ensure that the highest standards of service delivery, staff productivity and department efficiency are maintained in the day-to-day operations.
To develop and implement jointly with Head, Customer Experience, a Crisis Management Plan
To conduct daily briefing to keep team updated on performance-related matters, information and issues affecting the centre, review of incidents and events so as to ensure that all service staff are able to carry out their duties effectively and are empowered to make decisions.
To oversee overall day to day operations and ensure smooth and consistent delivery of standards set and expected of the team.

Planning and budgeting

To assist Head, Customer Experience on planning and tracking of the department budget including all overheads/expenses and casual labour costs, equipment maintenance and capital acquisitions.
Assists with coordination, planning and execution of assigned projects within set timeline.

Staff Deployment & Management

To motivate, coach and monitor performance and ensure staff welfare.
Through leading by positive example, ensure that staff (including casuals) are well presented, welcoming, friendly and pro-active in their roles.
To establish an effective operational duty structure and ensures that staff deployment meets service deliverables in all areas and for all events at all times.

Administrative Support

Management of Usher Registration System (URS) & Manpower Requests
Customer Relationship Management (CRM)
Manpower & Roster Planning
Prepares CAPEX and Approval papers.
Following up on Incident Reports when necessary

Key Requirements

Tertiary qualifications or equivalent qualifications with experience
At least 3 years customer service or event management experience at supervisory level (minimum 5 years’ customer service experience)
Excellent customer services skills.
Customer-focused with the ability to lead others.
An eye for detail
The ability to work under pressure while maintaining a positive and flexible attitude.
Ability to multi-task.
Good interpersonal and communication skills.
Ability to adapt and respond swiftly to challenges.
Both a team player and able to work with on own initiative with minimum supervision.
Effective decision-making skills.
Ability to develop & set service standards
Proficient in spoken English and a second language
Proficient in the use of Microsoft suite of Office Applications
Required to work irregular / shift hours.

If you are keen to apply for this position and satisfy the requirements please apply with your resume and send to hr@esplanade.com with an indication of your current and expected salary as well as details of your experiences.

We thank you for your interest in the Esplanade. Only shortlisted candidates will be notified.

We are looking for a Building Services Manager to lead, manage the property and environmental maintenance of the performing arts centre, ensuring smooth operations with exceptional service standards.

Key Responsibilities

Building operations

To conduct regular building inspections and checks and to recommend appropriate action to rectify any fault, damages, etc.
To supervise service contractors’ work and to ensure that work is done efficiently and effectively so as to ensures the highest standards in terms of cleanliness and aesthetic quality.
To assist in event management.
Control of building material stock.

Building works & maintenance

Call for quotations, recommend contractors and supervise contractors work.
Coordinate repair and improvement works with internal departments.
Attend to complaints/requests from tenants/occupiers and liaise with all relevant parties concerned.
Supervise outsourced cleaning, landscaping and other service contractors works is carry out accordingly.
Ensure that proper safety measures are taken by the contractors and their staff at all times following MOM - WSH guides.
Implement and enforce operating policy & procedures for building services equipment and systems.
Prepare approval for capital expenditure items
Ensure project/upgrading works follow through and are on schedule. And liaise closely with consultants and designers to ensure no discrepancy in proposed and approved design standards.
To prepare master plan for scheduled preventive maintenance for the whole centre.
To keep track of stock inventories and sourcing for cost comparison for higher management approval.

Supervisory role

Responsible for planning, rostering and implementing work schedules for maintenance officers.
Conduct necessary training for the staff and supervises the day-to-day operations/repairs/ improvement works.

Maintenance contracts for building services systems

Assist and evaluate potential maintenance contractors/suppliers
Manage and supervise contractors in all building services systems maintenance, additions, alterations and repairs.
Monitor Maintenance contracts for building services systems and ensuring the standards are comply at all times.
Supervise the emergency response team and defects reporting centre
Monitor maintenance contracts and performance of contractors as per maintenance contracts.
Obtain and renew permits, licenses, operating accounts.
Ensure all House Rules are adhered to by term contractors.

Projects & Implementation

Gather data, prepare data analysis and information for the project initiation needs.
Prepare proposal for management and owner approval.
Prepare tender specifications and tender documents.
Manage cost within the approved budget.
Co-ordinate with Contractors and others to execute the projects and complete within the specify timeline

Key Requirements

Diploma in Building Facilities Management & Maintenance/Quantity Surveying from a recognized tertiary institution.
At least 4 years working experience in the property facilities management and environmental maintenance.
General building repair and maintenance knowledge and experience is a must.
Large Landscape maintenance experience and knowledge is highly desirable.
Theatre operations or arts industry knowledge is desirable.
Analytical capabilities, communication and teamwork skills are crucial.
Strong supervisory and people management skills as well as strong interpersonal skills.
Required to perform shift duties (2 shifts)
Perform emergency call back duty

We are looking for a Building Services Manager to lead, manage the property and environmental maintenance of the performing arts centre, ensuring smooth operations with exceptional service standards.

Key Responsibilities

Building operations

To conduct regular building inspections and checks and to recommend appropriate action to rectify any fault, damages, etc.
To supervise service contractors’ work and to ensure that work is done efficiently and effectively so as to ensures the highest standards in terms of cleanliness and aesthetic quality.
To assist in event management.
Control of building material stock.

Building works & maintenance

Call for quotations, recommend contractors and supervise contractors work.
Coordinate repair and improvement works with internal departments.
Attend to complaints/requests from tenants/occupiers and liaise with all relevant parties concerned.
Supervise outsourced cleaning, landscaping and other service contractors works is carry out accordingly.
Ensure that proper safety measures are taken by the contractors and their staff at all times following MOM - WSH guides.
Implement and enforce operating policy & procedures for building services equipment and systems.
Prepare approval for capital expenditure items
Ensure project/upgrading works follow through and are on schedule. And liaise closely with consultants and designers to ensure no discrepancy in proposed and approved design standards.
To prepare master plan for scheduled preventive maintenance for the whole centre.
To keep track of stock inventories and sourcing for cost comparison for higher management approval.

Supervisory role

Responsible for planning, rostering and implementing work schedules for maintenance officers.
Conduct necessary training for the staff and supervises the day-to-day operations/repairs/ improvement works.

Maintenance contracts for building services systems

Assist and evaluate potential maintenance contractors/suppliers
Manage and supervise contractors in all building services systems maintenance, additions, alterations and repairs.
Monitor Maintenance contracts for building services systems and ensuring the standards are comply at all times.
Supervise the emergency response team and defects reporting centre
Monitor maintenance contracts and performance of contractors as per maintenance contracts.
Obtain and renew permits, licenses, operating accounts.
Ensure all House Rules are adhered to by term contractors.

Projects & Implementation

Gather data, prepare data analysis and information for the project initiation needs.
Prepare proposal for management and owner approval.
Prepare tender specifications and tender documents.
Manage cost within the approved budget.
Co-ordinate with Contractors and others to execute the projects and complete within the specify timeline

Key Requirements

Diploma in Building Facilities Management & Maintenance/Quantity Surveying from a recognized tertiary institution.
At least 4 years working experience in the property facilities management and environmental maintenance.
General building repair and maintenance knowledge and experience is a must.
Large Landscape maintenance experience and knowledge is highly desirable.
Theatre operations or arts industry knowledge is desirable.
Analytical capabilities, communication and teamwork skills are crucial.
Strong supervisory and people management skills as well as strong interpersonal skills.
Required to perform shift duties (2 shifts)
Perform emergency call back duty

We are looking for a Venue Partnership Executive to work in partnership with hirers to ensure that their productions succeed at Esplanade. You will also execute strategies to reinforce positive relationships with various hirers.

To manage and coordinate hirers’ requirements effectively and efficiently as well as to facilitate onsite operational support and communication amongst relevant departments so as to fulfill our service deliverables to our hirers and their customers.

Key Responsibilities

Venues Management and Development

Execute overall strategies to ensure maximum occupancy of venues and spaces at Esplanade and to maximise revenue. This includes meeting department and individual sales target set.

Hirer Management and Development

Provide full support and unsurpassed service to hirers from sales to actual event.
Execute standard operating policies and procedures to facilitate the smooth running of hirers’ performances as well as to suggest improvements when needed to keep up with organisational changes and changes to our environment.
Support and develop portfolio of assigned accounts. This includes securing new accounts, ensuring effective communications and relationship building as well as the accuracy, integrity and mutual implementation of our contractual relationship, its terms and conditions and house rules.
Curate hirers’ events so as to ensure that performances are in line with our vision as well as of a quality that befits an international performing arts centre.
Provide end-to-end service and support to hirers, committed to work with them to ensure the success of their presentation at Esplanade; that they have an exceptional “Esplanade Experience” whenever they have a performance in the centre. This includes being the key point of contact at Esplanade and working closely with operational departments as well as performing event servicing on-site (be it weekdays or weekends).

General Administration

Use all venue management systems and customer relationship management databases in a highly-disciplined manner, including the conduct of accurate and timely executive billing using EBMS and input into CRM.
Maintain organised event files and records for hirers.
Give input on hirer’s events and requests at weekly operations and curation meetings.
Provide relevant information to or compile management reports and papers as and when necessary.
Plan, support and manage departmental forecasted revenues and expenditure.

Key Requirements

A university degree or diploma in business administration, arts, marketing or related discipline (or equivalent working experience)
2 years' experience in venue operations and venue sales as well as sales of support services and facilities.
Strong interpersonal and communicative skills. Good understanding of arts centre operations.
Need to work on weekends and evenings to oversee events by hirers.

We are looking for a Venue Partnership Executive to work in partnership with hirers to ensure that their productions succeed at Esplanade. You will also execute strategies to reinforce positive relationships with various hirers.

To manage and coordinate hirers’ requirements effectively and efficiently as well as to facilitate onsite operational support and communication amongst relevant departments so as to fulfill our service deliverables to our hirers and their customers.

Key Responsibilities

Venues Management and Development

Execute overall strategies to ensure maximum occupancy of venues and spaces at Esplanade and to maximise revenue. This includes meeting department and individual sales target set.

Hirer Management and Development

Provide full support and unsurpassed service to hirers from sales to actual event.
Execute standard operating policies and procedures to facilitate the smooth running of hirers’ performances as well as to suggest improvements when needed to keep up with organisational changes and changes to our environment.
Support and develop portfolio of assigned accounts. This includes securing new accounts, ensuring effective communications and relationship building as well as the accuracy, integrity and mutual implementation of our contractual relationship, its terms and conditions and house rules.
Curate hirers’ events so as to ensure that performances are in line with our vision as well as of a quality that befits an international performing arts centre.
Provide end-to-end service and support to hirers, committed to work with them to ensure the success of their presentation at Esplanade; that they have an exceptional “Esplanade Experience” whenever they have a performance in the centre. This includes being the key point of contact at Esplanade and working closely with operational departments as well as performing event servicing on-site (be it weekdays or weekends).

General Administration

Use all venue management systems and customer relationship management databases in a highly-disciplined manner, including the conduct of accurate and timely executive billing using EBMS and input into CRM.
Maintain organised event files and records for hirers.
Give input on hirer’s events and requests at weekly operations and curation meetings.
Provide relevant information to or compile management reports and papers as and when necessary.
Plan, support and manage departmental forecasted revenues and expenditure.

Key Requirements

A university degree or diploma in business administration, arts, marketing or related discipline (or equivalent working experience)
2 years' experience in venue operations and venue sales as well as sales of support services and facilities.
Strong interpersonal and communicative skills. Good understanding of arts centre operations.
Need to work on weekends and evenings to oversee events by hirers.

You will be required to plan and present programmes that will reflect the needs and aspirations of our multicultural and multilingual communities. To have an in-depth understanding that TECL's Programming Philosophy must embrace the audience and arts communities so as to ensure that the activities of the centre will become an integral part of Singapore's artistic and cultural scene.

Must strive to ensure that each programme presented at the Esplanade will be the best of its kind. To be the driving force in TECL's efforts to anticipate the trends in cultural evolution of an increasingly global community.

Key Responsibilities

Assist in developing and implementing standard operating policies and procedures/manuals for presentation and commissioning of arts performances and running of the department.
Collate and obtain necessary information on copyright and royalties issues, legal documentation and licenses required for presentation of arts performances.
Plan arts programmes and seasons including the series and special projects and annual template including conceptualizing and recommending feasible programmes for the arts centre.
Implement and manage arts programmes and seasons assisting in the programmes as assigned at best cost and quality.
Work closely with Marketing & Development teams with regard to publicity, and marketing plans involving sponsorship, box office, for all relevant programmes in order to maximise publicity, sale of tickets as well as revenue from all sources.
Liaise with artists/performing groups, logistics officer and relevant depts, ensuring smooth implementation and execution of programmes.
Supervise relevant artist liaison officers / project assistants /interns working on the assigned projects.
Be an internal resource on artists and performing arts forms including keeping abreast of trends and current happenings in performing arts in the local and international arts scene
Assist in budgeting for arts activities and performances including forecast on expected returns, tracking costs and expenditure ensuring that they are within the budgets.
Responsible for any administrative work in programming and project implementation.
Support local arts groups in the presentations of their work in the Esplanade including promoting and encouraging activities/programmes that will increase and develop audience appreciation of the arts.

Job Requirements

Degree holder, or training from a recognised institution in arts management, stage management, theatre production or equivalent professional experience preferred.
Some form of training in the arts including music, dance, theatre, children and youth programmes will be an advantage.
Minimum 3 years of relevant experience. Some experience in events management .
Good knowledge of leading trends in various Western and Asian art forms and genres. Good understanding of the arts scene in Singapore and familiarity with the needs and tastes of local audience and arts groups.
Good organisational and interpersonal skills
Ability to conceptualise and realize projects.

You will be required to plan and present programmes that will reflect the needs and aspirations of our multicultural and multilingual communities. To have an in-depth understanding that TECL's Programming Philosophy must embrace the audience and arts communities so as to ensure that the activities of the centre will become an integral part of Singapore's artistic and cultural scene.

Must strive to ensure that each programme presented at the Esplanade will be the best of its kind. To be the driving force in TECL's efforts to anticipate the trends in cultural evolution of an increasingly global community.

Key Responsibilities

Assist in developing and implementing standard operating policies and procedures/manuals for presentation and commissioning of arts performances and running of the department.
Collate and obtain necessary information on copyright and royalties issues, legal documentation and licenses required for presentation of arts performances.
Plan arts programmes and seasons including the series and special projects and annual template including conceptualizing and recommending feasible programmes for the arts centre.
Implement and manage arts programmes and seasons assisting in the programmes as assigned at best cost and quality.
Work closely with Marketing & Development teams with regard to publicity, and marketing plans involving sponsorship, box office, for all relevant programmes in order to maximise publicity, sale of tickets as well as revenue from all sources.
Liaise with artists/performing groups, logistics officer and relevant depts, ensuring smooth implementation and execution of programmes.
Supervise relevant artist liaison officers / project assistants /interns working on the assigned projects.
Be an internal resource on artists and performing arts forms including keeping abreast of trends and current happenings in performing arts in the local and international arts scene
Assist in budgeting for arts activities and performances including forecast on expected returns, tracking costs and expenditure ensuring that they are within the budgets.
Responsible for any administrative work in programming and project implementation.
Support local arts groups in the presentations of their work in the Esplanade including promoting and encouraging activities/programmes that will increase and develop audience appreciation of the arts.

Job Requirements

Degree holder, or training from a recognised institution in arts management, stage management, theatre production or equivalent professional experience preferred.
Some form of training in the arts including music, dance, theatre, children and youth programmes will be an advantage.
Minimum 3 years of relevant experience. Some experience in events management .
Good knowledge of leading trends in various Western and Asian art forms and genres. Good understanding of the arts scene in Singapore and familiarity with the needs and tastes of local audience and arts groups.
Good organisational and interpersonal skills
Ability to conceptualise and realize projects.

Project Management enables Esplanade to continue on our mission to entertain, engage, educate and inspire through the arts, through the projects that we do, and by managing our resources efficiently and effectively for good governance and accountability to our funders, sponsors, partners etc. The projects we do, serve to create value, bring cost savings and help to reinforce Esplanade’s international and national standing.

As part of the Project Management team, you will play a critical role in the quality of project management and project implementation in Esplanade, specifically for the capital and infrastructural projects including technical and building projects in Esplanade.

You are responsible for all project related management and co-ordination with various stakeholders (internal and external) and will need to work closely with relevant internal departments and external stakeholders to ensure projects are delivered within budget, on schedule, and within the defined scope to meet the set objectives.

Key Responsibilities

Project Coordination and Reporting

Keep track of the master project registry and reporting project budget status and timeline progress to the Head, Project Management including tracking and measuring project performance using appropriate tools and techniques and reporting regularly to the Head, Project Management.
Coordinate project staff, internal resources, and consultants/ contractors/ vendors for the execution of projects including project administration
Monitor outstanding tasks and key changes and updating overall project timelines/gantt charts.

Contract Management

Assist in the management of contracts and procurement processes related to assigned projects.
Collaborate with stakeholders to facilitate contract execution and monitor contract performance throughout the project lifecycle.
Maintain comprehensive contract documentation and records for auditing and reporting purposes.

Stakeholder Management and Communication

Establish and manage relationships with internal clients, stakeholders, and consultants/ contractors/ vendors.
Provide regular project status updates, progress reports, and effective stakeholder communication to ensure transparency and alignment.

Financial and Budget Management

Overseeing accounting, costing, and billing for projects.
Coordinating with finance on project cash flow and budget reporting.

Quality and Safety Control and Risk Management

Implement appropriate quality and safety control processes for project execution.
Conduct inspections and facilitating quality assurance checks on project execution.
Assist in ensuring all required statutory and regulatory conditions, including safety and relevant code compliance, are met in projects.
Assisting in the development and implementation of risk mitigation strategies and contingency plans for projects.

Admin / Documentation

Assist in maintaining a comprehensive project documentation system.
Perform administrative tasks related to project management, such as document organization, filing, and record keeping.
Assist Head, Project Management in audit preparations for projects.

Key Requirements

Tertiary education in a relevant field such as Project Management, Business Administration, Engineering or a related discipline.
Demonstrated knowledge of project management methodologies such as Agile, Scrum, or Waterfall.
Familiarity with relevant project management software tools and applications.
Minimum 3 years' experience in project management, or operations will be preferred.
Strong organizational and time management abilities
Independent and proactive working style
Excellent interpersonal and communication skills
Meticulous attention to detail: Ability to pay close attention to detail and ensure accuracy in project deliverables, documentation, and reporting.
Site attendance where necessary to the benefit of the project.

Project Management enables Esplanade to continue on our mission to entertain, engage, educate and inspire through the arts, through the projects that we do, and by managing our resources efficiently and effectively for good governance and accountability to our funders, sponsors, partners etc. The projects we do, serve to create value, bring cost savings and help to reinforce Esplanade’s international and national standing.

As part of the Project Management team, you will play a critical role in the quality of project management and project implementation in Esplanade, specifically for the capital and infrastructural projects including technical and building projects in Esplanade.

You are responsible for all project related management and co-ordination with various stakeholders (internal and external) and will need to work closely with relevant internal departments and external stakeholders to ensure projects are delivered within budget, on schedule, and within the defined scope to meet the set objectives.

Key Responsibilities

Project Coordination and Reporting

Keep track of the master project registry and reporting project budget status and timeline progress to the Head, Project Management including tracking and measuring project performance using appropriate tools and techniques and reporting regularly to the Head, Project Management.
Coordinate project staff, internal resources, and consultants/ contractors/ vendors for the execution of projects including project administration
Monitor outstanding tasks and key changes and updating overall project timelines/gantt charts.

Contract Management

Assist in the management of contracts and procurement processes related to assigned projects.
Collaborate with stakeholders to facilitate contract execution and monitor contract performance throughout the project lifecycle.
Maintain comprehensive contract documentation and records for auditing and reporting purposes.

Stakeholder Management and Communication

Establish and manage relationships with internal clients, stakeholders, and consultants/ contractors/ vendors.
Provide regular project status updates, progress reports, and effective stakeholder communication to ensure transparency and alignment.

Financial and Budget Management

Overseeing accounting, costing, and billing for projects.
Coordinating with finance on project cash flow and budget reporting.

Quality and Safety Control and Risk Management

Implement appropriate quality and safety control processes for project execution.
Conduct inspections and facilitating quality assurance checks on project execution.
Assist in ensuring all required statutory and regulatory conditions, including safety and relevant code compliance, are met in projects.
Assisting in the development and implementation of risk mitigation strategies and contingency plans for projects.

Admin / Documentation

Assist in maintaining a comprehensive project documentation system.
Perform administrative tasks related to project management, such as document organization, filing, and record keeping.
Assist Head, Project Management in audit preparations for projects.

Key Requirements

Tertiary education in a relevant field such as Project Management, Business Administration, Engineering or a related discipline.
Demonstrated knowledge of project management methodologies such as Agile, Scrum, or Waterfall.
Familiarity with relevant project management software tools and applications.
Minimum 3 years' experience in project management, or operations will be preferred.
Strong organizational and time management abilities
Independent and proactive working style
Excellent interpersonal and communication skills
Meticulous attention to detail: Ability to pay close attention to detail and ensure accuracy in project deliverables, documentation, and reporting.
Site attendance where necessary to the benefit of the project.

We are looking for a Manager, Marketing (Digital) who will form digital strategies and framework, manage and disseminate information timely, and develop digital marketing capabilities to maximise publicity and revenue for the arts centre.

Key Responsibilities

Content Management

Manage and implement web strategy to enhance user experience (UX), accessibility, work flow and content delivery, ensuring seamless user journey across platforms.
Design and manage website content and user experience via content management systems (CMS).
Managing the performance and taking ownership of the technical construct, including CMS, UX tools, responsive design and analytics
Develop, implement and monitor the systems, policies and procedures for the effective management of Esplanade’s websites.

Marketing Technology & Project Management

Recommend, plan and lead the development of digital projects and initiatives.
Collaborate with subject matter experts and across departments to identify and understand requirements, and manage projects from concept to delivery.
Maintain digital marketing platform operations and support internal users, including troubleshooting issues and handling enquiries.

Email Marketing & Automation

Design and implement email campaigns via email marketing tools to market programmes, activities, promotions, and communications.
Facilitate email marketing lists and CRM based on requirements from cross-functional teams and ensure customer profiles and history are properly and securely managed.
Track and analyse behaviour and effectiveness of email marketing campaigns and produce regular reports with actionable insights and recommendations.

Design & Production

Digital counterpart for branding, digital screens and kiosks, developing brand guidelines and improving user experience of digital content, ad formats, platforms and channels.
Design and produce creative assets for digital marketing such as social and programmatic banners.

Key Requirements

Diploma/degree in Digital Media, Computer Science, Information Technology, Visual Communication, related field or equivalent experience.
Minimum 4-5 years' relevant working experience
Ability to manage marketing technology and UX projects that address both user and business needs
Possess web, graphic and UX design background
Well-versed in Adobe Creative Cloud applications (minimally Photoshop and Illustrator) or other visual design and wireframing tools
Proficiency in HTML and CSS
Proficiency in Sitecore and Microsoft Dynamics is a definite plus
Familiar with Google Analytics and Google Tag Manager as a platform user
Creative thinker with a strong aesthetic sense, able to create high-impact designs
Self-motivated and able to multitask in a fast-paced, rapidly growing environment

We are looking for a Manager, Marketing (Digital) who will form digital strategies and framework, manage and disseminate information timely, and develop digital marketing capabilities to maximise publicity and revenue for the arts centre.

Key Responsibilities

Content Management

Manage and implement web strategy to enhance user experience (UX), accessibility, work flow and content delivery, ensuring seamless user journey across platforms.
Design and manage website content and user experience via content management systems (CMS).
Managing the performance and taking ownership of the technical construct, including CMS, UX tools, responsive design and analytics
Develop, implement and monitor the systems, policies and procedures for the effective management of Esplanade’s websites.

Marketing Technology & Project Management

Recommend, plan and lead the development of digital projects and initiatives.
Collaborate with subject matter experts and across departments to identify and understand requirements, and manage projects from concept to delivery.
Maintain digital marketing platform operations and support internal users, including troubleshooting issues and handling enquiries.

Email Marketing & Automation

Design and implement email campaigns via email marketing tools to market programmes, activities, promotions, and communications.
Facilitate email marketing lists and CRM based on requirements from cross-functional teams and ensure customer profiles and history are properly and securely managed.
Track and analyse behaviour and effectiveness of email marketing campaigns and produce regular reports with actionable insights and recommendations.

Design & Production

Digital counterpart for branding, digital screens and kiosks, developing brand guidelines and improving user experience of digital content, ad formats, platforms and channels.
Design and produce creative assets for digital marketing such as social and programmatic banners.

Key Requirements

Diploma/degree in Digital Media, Computer Science, Information Technology, Visual Communication, related field or equivalent experience.
Minimum 4-5 years' relevant working experience
Ability to manage marketing technology and UX projects that address both user and business needs
Possess web, graphic and UX design background
Well-versed in Adobe Creative Cloud applications (minimally Photoshop and Illustrator) or other visual design and wireframing tools
Proficiency in HTML and CSS
Proficiency in Sitecore and Microsoft Dynamics is a definite plus
Familiar with Google Analytics and Google Tag Manager as a platform user
Creative thinker with a strong aesthetic sense, able to create high-impact designs
Self-motivated and able to multitask in a fast-paced, rapidly growing environment