Careers

Take a closer look at what we do at Esplanade

As an adopter of the Tripartite Standards set out by TAFEP, Esplanade believes in creating a fair and progressive workplace for all our staff. We welcome you to join us.

For ushering, freelance technical crew and other part-time positions, please contact Human Resources.

hr@esplanade.com

For more details on training attachments, please visit this page.

Available positions

Esplanade’s vision is to be a performing arts centre for everyone and it seeks to enrich the lives of its community through the arts. Community Engagement is at the heart of Esplanade’s mission – to entertain, engage, educate and inspire.

You will support the Community Engagement team in the delivery of several programmes and projects to reach out to communities-in-need, youths, educators and volunteers. The role will involve working with internal and external parties to plan and co-ordinate the successful execution of a range of activities.

The position requires the post-holder to have empathy, great interpersonal skills, strong administrative and organisational skills with meticulous attention to detail, the ability to think clearly under pressure, meet deadlines and work well in a team.

Key Responsibilities

Under the guidance and direction of your supervisor, you will provide support for the administration, planning, logistical arrangements, and implementation of wide range of engagement programmes. These activities include but are not limited to:

Programme Management

Conceptualisation, co-ordination and management of community workshops and flagship projects that are onsite, off-site and online, as well as virtual and onsite hostings of beneficiaries to ticketed and non-ticketed programmes at Esplanade
Cultivate and maintain relationships with relevant organisations, institutions and groups, and community artists for community engagement efforts
Contract community artists to plan broad-based programmes and flagship projects
Identify, review and maintain information sources and database for the various community-related sectors
Research and build knowledge on the social services, arts and cultural sectors
Producing post-event reports
Overall lead for SSA Hostings for the department

Volunteer Programme

Manage the engage@esplanade mailbox
Assist with running the volunteer programme, that includes but not limited to acting as a liaison with volunteers and relevant parties, managing volunteer database and records, coordinating orientation and training, as well as supervision of volunteers.

Budgeting and Admin

Assist in budgeting and forecast, and to monitor actual costs and expenditure
Responsible for any administrative work including preparing and maintaining all necessary records and reports for documentation purposes (Balance Scorecard, KPIs, budget sheets, Event Stats, Weekly Activities Report), as well as photography and videography for archival.
Preparation of post-event reports including but not limited to the Monthly Activities Report for the community engagement unit.

Capability-Building

Support the development and delivery of the Sing Out Loud! Workshop for Social Service Professionals and Music for Persons Living with Dementia programmes under the Esplanade Academy
To assist in the engagement of target audiences in these capability-building programmes, the organisation of convening events and workshops, communication materials

CWA Supervision and Management

Assist with the supervision, management and administration of Community Workshop Assistants (CWAs)

Job Requirements

Minimum Diploma / Degree Holder
At least 3 years relevant working experience.
Able to effectively multi-tasks, meet deadlines, manage and prioritized your own workload.
Positive, enthusiastic and mature individual with excellent communication and interpersonal skills
Extremely organized, meticulous and self-motivated
The ability to deal with information in a confidential manner and respond with sensitivity
Effectively bilingual in English and one other language

Irregular working hours and "hands-on" work will be necessary.

Esplanade’s vision is to be a performing arts centre for everyone and it seeks to enrich the lives of its community through the arts. Community Engagement is at the heart of Esplanade’s mission – to entertain, engage, educate and inspire.

You will support the Community Engagement team in the delivery of several programmes and projects to reach out to communities-in-need, youths, educators and volunteers. The role will involve working with internal and external parties to plan and co-ordinate the successful execution of a range of activities.

The position requires the post-holder to have empathy, great interpersonal skills, strong administrative and organisational skills with meticulous attention to detail, the ability to think clearly under pressure, meet deadlines and work well in a team.

Key Responsibilities

Under the guidance and direction of your supervisor, you will provide support for the administration, planning, logistical arrangements, and implementation of wide range of engagement programmes. These activities include but are not limited to:

Programme Management

Conceptualisation, co-ordination and management of community workshops and flagship projects that are onsite, off-site and online, as well as virtual and onsite hostings of beneficiaries to ticketed and non-ticketed programmes at Esplanade
Cultivate and maintain relationships with relevant organisations, institutions and groups, and community artists for community engagement efforts
Contract community artists to plan broad-based programmes and flagship projects
Identify, review and maintain information sources and database for the various community-related sectors
Research and build knowledge on the social services, arts and cultural sectors
Producing post-event reports
Overall lead for SSA Hostings for the department

Volunteer Programme

Manage the engage@esplanade mailbox
Assist with running the volunteer programme, that includes but not limited to acting as a liaison with volunteers and relevant parties, managing volunteer database and records, coordinating orientation and training, as well as supervision of volunteers.

Budgeting and Admin

Assist in budgeting and forecast, and to monitor actual costs and expenditure
Responsible for any administrative work including preparing and maintaining all necessary records and reports for documentation purposes (Balance Scorecard, KPIs, budget sheets, Event Stats, Weekly Activities Report), as well as photography and videography for archival.
Preparation of post-event reports including but not limited to the Monthly Activities Report for the community engagement unit.

Capability-Building

Support the development and delivery of the Sing Out Loud! Workshop for Social Service Professionals and Music for Persons Living with Dementia programmes under the Esplanade Academy
To assist in the engagement of target audiences in these capability-building programmes, the organisation of convening events and workshops, communication materials

CWA Supervision and Management

Assist with the supervision, management and administration of Community Workshop Assistants (CWAs)

Job Requirements

Minimum Diploma / Degree Holder
At least 3 years relevant working experience.
Able to effectively multi-tasks, meet deadlines, manage and prioritized your own workload.
Positive, enthusiastic and mature individual with excellent communication and interpersonal skills
Extremely organized, meticulous and self-motivated
The ability to deal with information in a confidential manner and respond with sensitivity
Effectively bilingual in English and one other language

Irregular working hours and "hands-on" work will be necessary.

We are looking for a Customer Experience Officer to oversee venue operations and event management to ensure the smooth running of front-of-house services with the objective of providing excellent service standards.

Key Responsibilities

As a Customer Experience Officer you will be responsible for the following:

Proper upkeep and appearance of all public areas.
Ensure safety measures and emergency evaluation guidelines are adhered to and that our customers stay safe
Conduct tours and training sessions/workshops for casuals
Manage patrons’ enquiries via general hotline
Manage venue operationsand supervise casual staff during performances and events when working as a venue officer and/or as & when required.
Manage sale, collection, replacement or exchange of SISTIC tickets and provide information on Esplanade/all enquiries at the information counter

Key Job Requirements

Diploma or relevant qualifications with equivalent years of experience
Required to work irregular / shift hours
Excellent customer service skills
Proficient in English and a second language
Excellent interpersonal and communication skills
Aptitude in resolving issues with a customer-focused orientation
Ability to multi-task
Proficient in Microsoft Office applications
Able to work independently with minimum supervision

The role of the Customer Experience Manager is to assist the Customer Experience (CX) Management team in the smooth running of front-of-house services, to be an exemplary role model to other members of staff – to coach and guide them and to provide a friendly, efficient and knowledgeable service to all our customers.

Key Responsibilities

Customer Service Operations

To maintain a professional and pro-active attitude at all times and promote high standards of service.
Responsible for ensuring the proper upkeep and appearance of public areas in line with providing a first-class experience.
Ensures that safety measures and emergency evaluation guidelines are adhered to and in place during performances/ events.
To support relevant departments in customer services coordination for all events taking place in all the performing and hospitality venues particularly, Relationship Management, Programming and Venue Partnership.
Management of Customer Feedback including proactive and prompt response to customer enquiries, resolve problems, service recovery on-site as well as operational issues with external business partners.

General Management to support Customer Services operations

To ensure that the highest standards of service delivery, staff productivity and department efficiency are maintained in the day-to-day operations.
To develop and implement jointly with Head, Customer Experience, a Crisis Management Plan
To conduct daily briefing to keep team updated on performance-related matters, information and issues affecting the centre, review of incidents and events so as to ensure that all service staff are able to carry out their duties effectively and are empowered to make decisions.
To oversee overall day to day operations and ensure smooth and consistent delivery of standards set and expected of the team.

Planning and budgeting

To assist Head, Customer Experience on planning and tracking of the department budget including all overheads/expenses and casual labour costs, equipment maintenance and capital acquisitions.
Assists with coordination, planning and execution of assigned projects within set timeline.

Staff Deployment & Management

To motivate, coach and monitor performance and ensure staff welfare.
Through leading by positive example, ensure that staff (including casuals) are well presented, welcoming, friendly and pro-active in their roles.
To establish an effective operational duty structure and ensures that staff deployment meets service deliverables in all areas and for all events at all times.

Administrative Support

Management of Usher Registration System (URS) & Manpower Requests
Customer Relationship Management (CRM)
Manpower & Roster Planning
Prepares CAPEX and Approval papers.
Following up on Incident Reports when necessary

Key Requirements

Tertiary qualifications or equivalent qualifications with experience
At least 3 years customer service or event management experience at supervisory level (minimum 5 years’ customer service experience)
Excellent customer services skills.
Customer-focused with the ability to lead others.
An eye for detail
The ability to work under pressure while maintaining a positive and flexible attitude.
Ability to multi-task.
Good interpersonal and communication skills.
Ability to adapt and respond swiftly to challenges.
Both a team player and able to work with on own initiative with minimum supervision.
Effective decision-making skills.
Ability to develop & set service standards
Proficient in spoken English and a second language
Proficient in the use of Microsoft suite of Office Applications
Required to work irregular / shift hours.

If you are keen to apply for this position and satisfy the requirements please apply with your resume and send to hr@esplanade.com with an indication of your current and expected salary as well as details of your experiences.

We thank you for your interest in the Esplanade. Only shortlisted candidates will be notified.

The role of the Customer Experience Manager is to assist the Customer Experience (CX) Management team in the smooth running of front-of-house services, to be an exemplary role model to other members of staff – to coach and guide them and to provide a friendly, efficient and knowledgeable service to all our customers.

Key Responsibilities

Customer Service Operations

To maintain a professional and pro-active attitude at all times and promote high standards of service.
Responsible for ensuring the proper upkeep and appearance of public areas in line with providing a first-class experience.
Ensures that safety measures and emergency evaluation guidelines are adhered to and in place during performances/ events.
To support relevant departments in customer services coordination for all events taking place in all the performing and hospitality venues particularly, Relationship Management, Programming and Venue Partnership.
Management of Customer Feedback including proactive and prompt response to customer enquiries, resolve problems, service recovery on-site as well as operational issues with external business partners.

General Management to support Customer Services operations

To ensure that the highest standards of service delivery, staff productivity and department efficiency are maintained in the day-to-day operations.
To develop and implement jointly with Head, Customer Experience, a Crisis Management Plan
To conduct daily briefing to keep team updated on performance-related matters, information and issues affecting the centre, review of incidents and events so as to ensure that all service staff are able to carry out their duties effectively and are empowered to make decisions.
To oversee overall day to day operations and ensure smooth and consistent delivery of standards set and expected of the team.

Planning and budgeting

To assist Head, Customer Experience on planning and tracking of the department budget including all overheads/expenses and casual labour costs, equipment maintenance and capital acquisitions.
Assists with coordination, planning and execution of assigned projects within set timeline.

Staff Deployment & Management

To motivate, coach and monitor performance and ensure staff welfare.
Through leading by positive example, ensure that staff (including casuals) are well presented, welcoming, friendly and pro-active in their roles.
To establish an effective operational duty structure and ensures that staff deployment meets service deliverables in all areas and for all events at all times.

Administrative Support

Management of Usher Registration System (URS) & Manpower Requests
Customer Relationship Management (CRM)
Manpower & Roster Planning
Prepares CAPEX and Approval papers.
Following up on Incident Reports when necessary

Key Requirements

Tertiary qualifications or equivalent qualifications with experience
At least 3 years customer service or event management experience at supervisory level (minimum 5 years’ customer service experience)
Excellent customer services skills.
Customer-focused with the ability to lead others.
An eye for detail
The ability to work under pressure while maintaining a positive and flexible attitude.
Ability to multi-task.
Good interpersonal and communication skills.
Ability to adapt and respond swiftly to challenges.
Both a team player and able to work with on own initiative with minimum supervision.
Effective decision-making skills.
Ability to develop & set service standards
Proficient in spoken English and a second language
Proficient in the use of Microsoft suite of Office Applications
Required to work irregular / shift hours.

If you are keen to apply for this position and satisfy the requirements please apply with your resume and send to hr@esplanade.com with an indication of your current and expected salary as well as details of your experiences.

We thank you for your interest in the Esplanade. Only shortlisted candidates will be notified.

Esplanade – Theatres on the Bay (ETB) aims to be the pride of Singapore, loved by its people and the world’s best. Arts Marketing plays a pivotal role in marketing and selling Esplanade Presents programmes and activities.

Key Responsibilities

Support Arts Marketing team on marketing of Esplanade’s programmes festivals, series, collaborations, free programmes.

You will need to assist in the following aspects of marketing:

Web marketing: set up of new events on Esplanade and SISTIC websites including preparation of images, checking on all event pages, testing the ticket booking process and others.
Social media marketing: social media content creation through assisting with filming and simple editing (if possible) of behind-the-scenes, rehearsals, vox pod, artists shoutouts.
Creative assets production: work with in-house and outsourced designers and printers, and oversee centremedia and onsite decor installation, review copy and other creative processes as necessary.
Paid media management: support paid advertising through generating UTMs, preparation of digital ad assets and working closely with media engagement team on ad placements and ensuring accuracy and on-time delivery.
Partnership marketing: liaise with partners, regular posting of events to free event listing sites and submit event information to partners/ platforms to publicise the events.
Monthly Free Programmes and visual arts exhibition marketing: be a strong support for marketing of monthly free programmes and visual arts exhibitions.

Assist with marketing operations and other administrative matters, including:

Internal marketing operations: set up of event Master Event Forms and managing change request submissions
Direct marketing including occasional letter shopping for marketing as well as maintenance of database to ensure accuracy and distribution of marketing flyers through maintaining contact lists and liaising with vendor
Voice of Customer: managing Customer Voice process, including generation and managing survey forms.
Management of free event registration where needed.
Generating Purchase order and managing invoices
Prepare contract for services for external designers, vendors and suppliers

Key Requirements

A diploma or university degree in marketing or related disciplines.
Preferably with minimum 1 year of working experience in marketing communications, events or product marketing.
Fresh graduates with internship experiences are welcome.
Microsoft Office (Word, Excel, Powerpoint)
Basic Photoshop and video editing skills.
Interest in content creation is a plus
Positive attitude, team player, enthusiasm and personal motivation are paramount.

Esplanade – Theatres on the Bay (ETB) aims to be the pride of Singapore, loved by its people and the world’s best. Arts Marketing plays a pivotal role in marketing and selling Esplanade Presents programmes and activities.

Key Responsibilities

Support Arts Marketing team on marketing of Esplanade’s programmes festivals, series, collaborations, free programmes.

You will need to assist in the following aspects of marketing:

Web marketing: set up of new events on Esplanade and SISTIC websites including preparation of images, checking on all event pages, testing the ticket booking process and others.
Social media marketing: social media content creation through assisting with filming and simple editing (if possible) of behind-the-scenes, rehearsals, vox pod, artists shoutouts.
Creative assets production: work with in-house and outsourced designers and printers, and oversee centremedia and onsite decor installation, review copy and other creative processes as necessary.
Paid media management: support paid advertising through generating UTMs, preparation of digital ad assets and working closely with media engagement team on ad placements and ensuring accuracy and on-time delivery.
Partnership marketing: liaise with partners, regular posting of events to free event listing sites and submit event information to partners/ platforms to publicise the events.
Monthly Free Programmes and visual arts exhibition marketing: be a strong support for marketing of monthly free programmes and visual arts exhibitions.

Assist with marketing operations and other administrative matters, including:

Internal marketing operations: set up of event Master Event Forms and managing change request submissions
Direct marketing including occasional letter shopping for marketing as well as maintenance of database to ensure accuracy and distribution of marketing flyers through maintaining contact lists and liaising with vendor
Voice of Customer: managing Customer Voice process, including generation and managing survey forms.
Management of free event registration where needed.
Generating Purchase order and managing invoices
Prepare contract for services for external designers, vendors and suppliers

Key Requirements

A diploma or university degree in marketing or related disciplines.
Preferably with minimum 1 year of working experience in marketing communications, events or product marketing.
Fresh graduates with internship experiences are welcome.
Microsoft Office (Word, Excel, Powerpoint)
Basic Photoshop and video editing skills.
Interest in content creation is a plus
Positive attitude, team player, enthusiasm and personal motivation are paramount.

We are looking for a Senior Technician (Lighting) who is able to provide effective and efficient technical support in the mounting of stage productions and other events for the arts center as well as to oversee the work of the other technicians in Technical Production.

You must have well-developed knowledge and skills to one or more specific projects or services relating to audio equipment. You are expected to develop, test and evaluate complex options and issues. Hence, you must be able to plan and can initiate appropriate changes. You also have full accountability of resources and must partake in the training of other staff in your specialised area.

Key Responsibilities

Production and technical services / operations
Maintenance of all technical equipment
Ensures that all equipment at the Esplanade is safely and securely stored and that the tracking of equipment movement is well documented.
Maintains all technical equipment in good working order.
Tests and services all equipment on a regular basis, ensuring that they are in good working order at all times.
Provides first-line repair when necessary.
Monitors and tracks stock of spares and consumables and requests for re-order when necessary.
Responsible for regular inventory taking.
Updates and maintains maintenance logbook / database
Assists supervisors/managers in ensuring that production and technical needs of users are met in their respective areas of expertise.
To load / bump-in / out, rig and set up/strike relevant equipment for various productions, events and functions.
Operates the equipment for checks and plotting sessions, rehearsals and performances.
Ensures that all stage, backstage and production areas as well as equipment are kept neat, tidy and safe and secure.
Assists in other areas (not just within own specialised area) when needed.

Key Requirements

Diploma / degree in Digital Media, Computer Science, Information Technology, Visual Communication, related field or equivalent experience
Minimum three years of experience in the Performing Arts / Live Entertainment industry or similar / related field or trade.
ITE / Diploma or equivalent qualifications in a technical field
Staff Supervisory experience is essential as is the ability to work effectively while unsupervised.
Fluent in written and spoken English, other languages are considered an advantage.
Able to take a proactive, methodical approach to problem-solving.
Relevant training in basic electrical work, stage lighting, mechanics, carpentry, metal work, rigging, scaffolding, technical theatre, live audio reinforcement and electronics
Training in First Aid and Fire Safety / Fire Fighting is an advantage for all areas.
Willingness to conduct training for other Production Personnel.
Adept at working safely with hand and power tools including while working at height.
Capable of the manual handling of heavy objects.
Able to work irregular working hours and "hands on" work is expected.

We are looking for a Senior Technician (Lighting) who is able to provide effective and efficient technical support in the mounting of stage productions and other events for the arts center as well as to oversee the work of the other technicians in Technical Production.

You must have well-developed knowledge and skills to one or more specific projects or services relating to audio equipment. You are expected to develop, test and evaluate complex options and issues. Hence, you must be able to plan and can initiate appropriate changes. You also have full accountability of resources and must partake in the training of other staff in your specialised area.

Key Responsibilities

Production and technical services / operations
Maintenance of all technical equipment
Ensures that all equipment at the Esplanade is safely and securely stored and that the tracking of equipment movement is well documented.
Maintains all technical equipment in good working order.
Tests and services all equipment on a regular basis, ensuring that they are in good working order at all times.
Provides first-line repair when necessary.
Monitors and tracks stock of spares and consumables and requests for re-order when necessary.
Responsible for regular inventory taking.
Updates and maintains maintenance logbook / database
Assists supervisors/managers in ensuring that production and technical needs of users are met in their respective areas of expertise.
To load / bump-in / out, rig and set up/strike relevant equipment for various productions, events and functions.
Operates the equipment for checks and plotting sessions, rehearsals and performances.
Ensures that all stage, backstage and production areas as well as equipment are kept neat, tidy and safe and secure.
Assists in other areas (not just within own specialised area) when needed.

Key Requirements

Diploma / degree in Digital Media, Computer Science, Information Technology, Visual Communication, related field or equivalent experience
Minimum three years of experience in the Performing Arts / Live Entertainment industry or similar / related field or trade.
ITE / Diploma or equivalent qualifications in a technical field
Staff Supervisory experience is essential as is the ability to work effectively while unsupervised.
Fluent in written and spoken English, other languages are considered an advantage.
Able to take a proactive, methodical approach to problem-solving.
Relevant training in basic electrical work, stage lighting, mechanics, carpentry, metal work, rigging, scaffolding, technical theatre, live audio reinforcement and electronics
Training in First Aid and Fire Safety / Fire Fighting is an advantage for all areas.
Willingness to conduct training for other Production Personnel.
Adept at working safely with hand and power tools including while working at height.
Capable of the manual handling of heavy objects.
Able to work irregular working hours and "hands on" work is expected.

If you are keen to apply for the above positions and satisfy the requirements, please download the application form below and email the completed form together with your resume to hr@esplanade.com with an indication of your current and expected salary as well as details of your experiences.

We thank you for your interest in the position and Esplanade! Only shortlisted applicants will be notified.