When a show is cancelled, ticket buyers will be duly notified through media or any other applicable communication channels. Information will be provided on where and when you can get your refund. Refunds are not applicable for postponed performances.
Coming to Esplanade to spend the day or to catch a show? Here's all you need to know about getting here, parking and the facilities that we have, to make your visit all the better.
Have more questions?
We've picked out some frequently asked questions but if you prefer to speak to us over the phone, please call our Customer Service hotline at 6828 8377 from 8.30am to 10pm daily and our staff will assist you.
What happens when a performance is cancelled or postponed?
I've lost my ticket(s). What should I do?
Contact SISTIC's Customer Service at 6348 5555 and provide the following information:
- Event title
- Date and time of event
- Number of tickets purchased
- Location where purchase was made
- Mode of payment
- SISTIC account no.
- Name and IC no.
Do note that there is a replacement fee of SGD $5 per lost ticket. Replacement tickets will be issued for performances with reserved seats but not for general admission performances or performances with free seating/ standing.
What is a sensory friendly performance and who is it for?
A sensory friendly performance provides a welcoming and relaxed environment for children who are on the autism spectrum or have sensory sensitivities. Special modifications are incorporated into the performance to make it sensory friendly.